Bakery Retail Shift Leader

Guest Service Team LeaderAt SusieCakes, we make old-fashioned, sentimental dessert favorites – just like you may remember from your childhood! Our bakeries are filled with the delicious tastes and sweet smells of cakes, cupcakes, cookies, pies, and bars- all baked from scratch, on-site daily, using the freshest and finest ingredients. Our signature Celebration Cake is a birthday staple on tens of thousands of tables. Our bakeries mix the nostalgia of the past with the warmth and feel of a modern, neighborhood bakery. "Connecting through Celebration" is our purpose and what we strive for every day with our team members, our guests, and our community.Our bakeries are lively and bustling with genuinely friendly people who have the "hospitality gene." They understand the importance of what they do every day and are empowered to make days better. Their connections to our guests and to each other are what separates SusieCakes from other bakeries.Our guest service team leader will be responsible for the overall guest experience when on duty. They will maintain service quality standards by ensuring the team members are delivering premium guest service and treating each guest as a VIP.Responsibilities:Ensure positive guest and team member experience. Responding & addressing guests who are dissatisfied with service and/or product.Communicating to the team's product offerings, new company initiatives and general updates about the bakeryDriving product sales by creating a strong partnership with culinary team to make sure the guest experience is above expectationsOperations focused: Managing daily communication log, meal breaks, food safety and COVID proceduresBenefits & Perks:Flexible work scheduleFree non-slip shoes (annually!)Birthday month PTO with complimentary cakeCompany holidays off (Thanksgiving, December 25th-27th, and New Year's Day)Medical, dental, vision insuranceVacation, 401k, FSAPet rescue reimbursement and pet insuranceFlexible return to work schedule for maternity leaveGenerous discounts to all our delicious desserts!Qualifications:Two years of experience in a customer service environment preferredPrevious quick service food handling experience in either the hospitality or food and beverage industry a plusExcellent verbal and written communication skillsAbility to adapt to a flexible schedule according to business needsMust have reliable transportationPhysical Requirements:Frequent walking, kneeling, bending and reaching overheadAble to stand for extended periods of timeMust be able to lift, move and carry up to 50 poundsEducation:Associates or Bachelors degree with a focus in Business or Hospitality preferredHigh school diploma or GED requiredLanguage Skills:Must be able to speak, read, and write EnglishOther:Ability to work flexible hours, including weekends and holidays, as neededWe are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with all applicable federal, state, and local laws.