Bilingual Customer Service Representative

Job Description

Job Description

Welcome to EIG Insurance Center, where we believe exceptional customer service is the cornerstone of everything we do! Located right here in Wichita, Kansas, we're a dedicated team focused on providing our community with reliable insurance solutions and a truly supportive experience. We're not just about policies; we're about people, and we strive to make every interaction positive and reassuring. We're looking for a bright, enthusiastic Customer Service Representative to join our close-knit office family. If you have a natural talent for connecting with people, enjoy helping others, and thrive in an environment where your contributions make a real difference, you'll fit right in. This is a fantastic opportunity to grow your skills, be a vital part of a local business, and help us continue building lasting relationships with our clients. Come be a part of our welcoming team!

Responsibilities

• Be the first point of contact for our valued clients, answering calls and emails with a warm and helpful attitude.
• Listen carefully to client inquiries, provide accurate information about our insurance products and services.
• Assist clients with policy changes, billing questions, and general support needs.
• Help resolve client issues efficiently and empathetically, ensuring their satisfaction.
• Work collaboratively with our team to ensure a smooth and positive client experience from start to finish.
• Maintain organized and accurate client records in our system.

Requirements

• Kansas Property Casualty License preferred
• Claim experience is preferred.
• Bilingual is a huge plus.
• Strong communication and customer service skills
• Positive, self-motivated, and detail-oriented
• Ability to multi-task in a fast-paced environment

Benefits
Paid Time Off (PTO)###Dental Insurance###Vision Insurance###Flexible Schedule###Health Insurance###Mon-Fri Schedule###Career Growth Opportunities###Hands on Training###Retirement Plan###401(k) Matching###Professional Work Environment###Licensing Assistance###Incentive Plans for Licensed Candidates###