Field Service Technician

Field Service TechnicianHeadquartered in Grand Rapids, Michigan since 1955, Lumbermen's operates in Michigan, Ohio, Indiana, Kentucky, and Minnesota. A leading distributor and manufacturer, we are driven by our mission to enrich lives by intentionally caring for all who experience us. We are employee owned and relationship powered.For our Entry Door segment, the Field Service Technician serves as a valuable resource to our customers performing service and repairs to our products once installed in the field. Day-to-day responsibilities include:Representing Lumbermen's favorably and building/fostering relationships with customersDeveloping and maintaining a strong knowledge of the products offeredAssessing service/installation needs based on service requestsCompleting service/repair/install work in a timely and cost-effective manner, ensuring complete customer satisfactionCompleting all service documentation accurately and on timeCommunicating effectively with the Service CoordinatorMaintaining an accurate and complete parts inventory, as applicableSafely operating and maintaining assigned company vehicleEnsuring company vehicle is stocked with all necessary tools and supplies to perform assigned dutiesComplying with all safety policies and procedures at all timeReporting any/all accidents in a timely mannerAssisting with production support in the Door shop as neededAt Lumbermen's, our business is built on relationships. It's crucial that the person selected to fill this role is a safety-minded team player who gets energy from contributing to collaborative success.This position offers a $250 annual clothing allowance to offset costs for work apparel, protective footwear, and PPE.This position may involve working overtime and out of town based on needs.The salary range for this position will be $55,000 to $60,000.Required Education/Experience:High School diploma/GED requiredKnowledge of construction/building processesRequired Skills:Service-orientedCustomer-focusedAble to work cooperatively with sales and production teamsStrong organizational skillsStrong communication skills both verbal and writtenMaintain a clean, neat, professional appearanceWilling and able to learnAble to perform work accurately with high attention to detailPossess strong electro-mechanical aptitudeDesired Skills:Experience with Therma-Tru DoorsExperience as a field technician on service/installation of entry doors2-3 years of construction experience preferredPhysical Requirements:Physical ability to continuously lift and bend, climb ladders, work on knees for extended periods of timeProficiency with power toolsAbility to lift 100 poundsWhat We Offer:A collaborative and supportive work environmentESOP (Employee Stock Ownership Plan) – generous company-funded retirementMedical, dental, vision, and life insuranceFlexible spending/health savings account401(k)Ulliance Life Advisor EAPThe SOURCE – free and confidential support resources for our teamClothing allowance (for applicable roles)Paid time offPaid holidaysTraining and developmentAdvancement opportunitiesLumbermen's is proud to be a drug and alcohol-free workplace. In addition, Lumbermen's will not discriminate against any employee or candidate because of race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. We participate in E-Verify.Minnesota Salary Range $55,000 —$60,000 USD