Customer Operations Specialist - Auto

Customer Operations Specialist/$$$/Great Opportunity for Growth! This Jobot Job is hosted by: Evan Flynn Are you a fit? Easy Apply now by clicking the "Quick Apply" buttonand sending us your resume. Salary: $21 - $26 per hour A bit about us: Our client is a regional full-service fleet/truck parts and repair facility. Why join us? Medical/Dental 401k Profit Sharing LTD/STD Job Details Job Details: We are seeking a dynamic individual for our Customer Operations Specialist - Auto position. This role is an integral part of our team, serving as the primary point of contact for our valued customers in the automotive industry. You will be responsible for providing exceptional customer service, handling online sales, managing invoices and maintaining our customer database. This position offers an exciting opportunity to work in a fast-paced, high-energy environment where no two days are the same. Responsibilities: 1. Provide exceptional customer service: You will be the first point of contact for our customers, handling inquiries, resolving issues, and ensuring a positive customer experience at all times. 2. Manage online sales: You will be responsible for managing digital and online sales, including processing orders, handling returns, and resolving any issues that may arise. 3. Handle invoicing: You will be responsible for creating and managing invoices, ensuring that all information is accurate and up-to-date. 4. Maintain customer database: You will be responsible for maintaining our customer database, ensuring that all information is accurate and up-to-date. 5. Collaborate with team: You will work closely with our sales and technical teams to ensure that all customer needs are met and that we are providing the best possible service. Qualifications: 1. Experience: At least 2 years of experience in a customer service role, preferably in the automotive industry. Experience with digital and online sales, invoicing, and database management is required. 2. Skills: Excellent communication and interpersonal skills. Ability to handle multiple tasks simultaneously and prioritize effectively. Strong problem-solving skills and the ability to think on your feet. 3. Knowledge: In-depth knowledge of the automotive industry and its products. Familiarity with online sales platforms and invoicing software. 4. Personal qualities: A positive, customer-focused attitude. Ability to work well in a team and to build strong relationships with customers. 5. Technical skills: Proficiency in Microsoft Office Suite, particularly Excel and Word. Familiarity with CRM systems and database management. If you are a driven individual with a passion for customer service and the automotive industry, we would love to hear from you. Apply today and join our dynamic team! Interested in hearing more? Easy Apply now by clicking the "Quick Apply" button. Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: jobot.com/privacy-policy