Work Based Learning Program Data Center Operations Technician

Job Overview AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. This trainee position is part of our Work Based Learning Program (WBLP) in Oregon and involves a 12‑month work and training program. Key Responsibilities Performing server rack installations, hardware break‑fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required Serving as a contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors Performing on‑call duties and participating in scheduled maintenance and change management activities Contributing to documentation and process improvement initiatives based on analysis of operational issues Successfully completing the 12‑month Work Based Learning Program training curriculum, including all required safety certifications, technical competencies, and performance milestones Take ownership of technical issues brought by the customer base, engaging other teams when needed to drive resolution Solve problems at their root and step back to understand the broader context Maintain service level agreements through the implementation of proactive issue detection and reporting Physical Requirements Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds Ability to work in an environment that operates 24/7 with participation in primary responder rotation and after‑hours support as needed Working in cramped, elevated, and/or noisy environments Bending, lifting, stretching, reaching, standing and walking for up to 8+ hours a day Ascending and descending ladders, stairs, and gangways safely and without limitation Tolerance for working in non‑climate‑controlled environments with temperature fluctuations Basic Qualifications High school or equivalent diploma Are 18 years of age or older Willingness to participate in shift rotations to support 24/7 data center operations Preferred Qualifications Knowledge of computer hardware components and operating systems Experience with Microsoft Office products and applications Experience managing work and priorities through a ticketing system and coordination with a manager STEM classes or vocational course curriculum education EEO Statement Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your recruiting partner. Benefits & Compensation Amazon offers employee assistance program (EAP), mental health support, medical advice line, and 401(k) matching. Learn more about our benefits at Location & Salary USA, OR, Boardman – $23.00 – $40.00 USD hourly USA, OR, Hermiston – $23.00 – $40.00 USD hourly USA, OR, PDX170 – $23.00 – $40.00 USD hourly USA, OR, Umatilla – $23.00 – $40.00 USD hourly #J-18808-Ljbffr