Table Games Floor Supervisor - Table Games Operations

You may choose to display a cookie banner on the external site. You must specify the message in the cookie banner and may add a link to a relevant policy. If you are unfamiliar with these requirements, please seek the advice of legal counsel.# Do not track signals# Clear GIFS, Pixel Tags and other technologies# Third party analytics and tracking# Contacting View email address on click.appcast.io Games Floor Supervisor - Table Games Operations page is loaded## Table Games Floor Supervisor - Table Games Operationslocations: Hard Rock Casino Cincinnatitime type: Full timeposted on: Posted Todayjob requisition id: R736Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site:**Job Description:**Under the direction of the Director -Table Games, Shift & Pit Manager positions, is responsible for providing superior service to both the internal and external customer. The incumbent is also responsible for monitoring and supervising an area of a pit consisting of one or more games to assure the delivery of Customer Service standards, while maintaining the integrity of the games.**ESSENTIAL JOB FUNCTIONS****:*** Offering the highest possible level of Customer Service resulting in a maximum level of guest enjoyment and return play* Responsible for knowing all policies & procedures of the specific table game he/she is supervising.* Maintaining a work environment that is safe, professional, friendly and conducive to a high level of productivity & performance, as well as, morale.* Works diligently to support the Hard Rock culture and team philosophy throughout the property.* Acts as a role model to all employees and always presents oneself as a credit to Hard Rock and encourages other team members to do the same.* Promotes positive public relations and creates an enjoyable atmosphere for all customers.* Amicably resolves customer related problems in a fast paced environment.* Ensures the protection of customer’s rewards and credit lines.* Complies with all departmental and Company Policies including Hard Rock’s business ethics guidelines.* Complies with all regulatory requirements.* Maintains confidentiality of all Hard Rock trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential information.* Creates and ensures a fun-filled, entertaining and exciting environment.* Perform other duties as assigned.**QUALIFICATIONS:**Three years table games experience required. Two years in a Dual-Rated management level capacity or above is preferred. Must be knowledgeable in all primary casino games and most secondary games.**Work Environment:*** While performing the duties of this job, the employee is frequently required to stand; walk; use hands, talk or hear. The employee must very infrequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.* The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.* The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.* Must be able to communicate effectively with guests in English, specific to position duties and responsibilities. #J-18808-Ljbffr Hard Rock International