Hotel Front Office Manager

Front Office Manager

Holiday Inn Express Durango Downtown Animas River Operated by Lincoln Hotel Group Durango, Colorado

Full-Time | Hourly Management Position $23.00–$25.00 per hour, based on previous job titles, relevant experience, and qualifications $750 Hiring Bonus

Help lead a team that makes every guest feel welcome.

Holiday Inn Express Durango Downtown Animas River is seeking a dependable, hands-on Front Office Manager who enjoys supporting employees, solving problems, and delivering excellent guest service. Working closely with the General Manager, you will oversee daily front office operations, train and coach employees, and help our departments work together to create a welcoming guest experience.

This position combines management responsibilities with working shifts alongside the team. We’re looking for someone who takes initiative, follows through, and is ready to step in where needed.

Responsibilities

• Lead daily front office operations and model friendly, professional guest service.
• Train, coach, and support Front Desk and Night Audit employees.
• Prepare and adjust staff schedules, coordinate call-in coverage, and communicate staffing needs to the General Manager.
• Personally cover Front Desk or breakfast call-ins when necessary and provide occasional Night Audit coverage.
• Assist with reservations, check-ins, check-outs, group arrivals, room assignments, and special requests.
• Resolve guest concerns with sound judgment, clear communication, and timely follow-through.
• Ensure accurate guest billing, payment processing, cash handling, and shift reconciliation.
• Use HotelKey to manage reservations, guest accounts, room inventory, and operational reports.
• Support IHG One Rewards enrollment efficiency and member recognition through consistent guest engagement and staff coaching.
• Participate in staff and management meetings, communicate priorities, and complete required reporting.
• Coordinate with Housekeeping, Maintenance, and Breakfast to support room readiness and daily operations.
• Reinforce hotel procedures and help maintain a respectful, accountable, team-oriented workplace.

Qualifications

• Hotel front office experience preferred.
• Previous supervisory or management experience preferred.
• HotelKey knowledge preferred, along with a willingness to learn hotel systems and procedures.
• Strong communication, organization, problem-solving, and follow-through.
• Ability to coach employees, handle guest concerns, and make thoughtful decisions.
• Attention to detail when handling payments, cash, guest accounts, and reports.
• Dependability and a willingness to actively support the team.

Schedule and Availability

Flexible availability is required, including mornings, evenings, weekends, holidays, breakfast shifts, and occasional overnight Night Audit shifts.

As a member of management, you will help arrange coverage when employees call in and may need to personally work Front Desk or breakfast shifts to maintain hotel operations.

Pay and Benefits

• $23.00–$25.00 per hour, based on previous job titles, relevant experience, and qualifications.
• $750 hiring bonus.
• Health insurance.
• Holiday pay.
• Paid time off earned after one year of employment.
• Immediate employee discounts at participating IHG hotels.
• Supplemental insurance available after 90 days of employment.
• NICE Direct Primary Care available after 90 days of employment. NICE provides access to primary care services and is not traditional health insurance.

Hiring Process

The hiring process begins with an interview with the General Manager. Finalists will then do a second interview with a representative with our corporate office. The General Manager and Corporate office will review candidates and make the selection collaboratively.

If you enjoy leading by example, supporting your coworkers, and making guests feel at home, we encourage you to apply through this posting.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.