Lead Client Services Project Manager

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.Project Manager, NiCE Actimize Role SummaryThe Project Manager (PM) in NICE Actimize Professional Services is accountable for end‑to‑end delivery of client implementations, from Sales handover through Go‑Live and transition to Managed Services / Support.The PM owns delivery governance, scope, schedule, budget, risk management, and client communication, ensuring projects are delivered on time, within scope, and in line with contractual commitments, using the PS Actimize Project Delivery Methodology (PDM). Key Responsibilities Develop and maintain the integrated project plan, covering all XSE lifecycle phasesOwn scope, schedule, budget, and resource planningEstablish and maintain RAID (Risks, Assumptions, Issues, Dependencies)Define and manage the communication plan (weekly status, SteerCo, exec updates)Drive day‑to‑day execution across Business Analysis, Architecture, Data, Configuration, and Testing teamsTrack progress against milestones and proactively manage slippageCoordinate cross‑functional dependencies (PS, DevOps, AppOps, Product, Client)Act as the single point of accountability for delivery outcomesManage scope changes through formal Change Request / Change Order processesOwn project financials: forecasting, burn tracking, margin awareness, and invoicing alignmentEscalate risks impacting scope, timeline, or commercials early and transparentlyCoordinate Go‑Live activities with Ops and Client teamsTrack and manage UAT issues to closure Required Skills & ExperienceMust‑Have8–12+ years of experience in enterprise software / SaaS project managementStrong experience delivering Professional Services implementationsProven ownership of scope, schedule, budget, RAID, and governanceExperience managing multiple, complex, multi‑stream, client‑facing programsExcellent stakeholder management and executive communication skillsHands‑on experience with change control and financial trackingProven experience identifying, structuring, prioritizing, and resolving complex delivery problems across technology, data, and client domainsStrong experience managing high‑severity delivery issues, including root‑cause analysis, corrective action planning, and executive escalationGood to HaveExperience in Actimize, Financial Crime, AML, Fraud, Compliance, or Banking technologyExposure to cloud‑based enterprise platformsExperience in service industryPMP / PRINCE2 / PMI or equivalent certification Success Criteria for This RoleA successful Actimize PS Project Manager:Delivers projects predictably and transparentlyProtects client trust and Actimize commercialsEscalates early, manages risk proactively, and avoids surprisesDrives disciplined execution using Cloud PS methodologiesEnsures smooth transition from implementation to BAU supportAbout NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.