Showroom Sales Coordinator (FT)

Showroom Sales Coordinator Expected base pay rates for this role will be between $23.41/hr and $29.22/hr at the commencement of employment. Base pay will be determined on an individualized basis and is only part of the compensation package, which may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other company-sponsored benefit programs. Duties and Responsibilities Investigate claims submitted by customers to determine root cause, identify possible solutions, and train to ensure matters are handled appropriately and support business by correcting future potential issues. Communicate and follow up with Sales Agents during after-sales transactions, both internal and external. Communicate and coordinate actions with necessary functions to resolve replacement or remedial claims caused by manufacturing defects, addressing any disputes, and negotiating any deductions relevant to the claim. Coordinate customers’ shipping and scheduling requirements with Logistics, Mohawk Fleet, Field Services, and external contractor customers’ shipping requirements for delivery and installation of replacement orders. Support department goals and initiatives that improve efficiency, simplify processes, and promote teamwork and overall business competitiveness. May assist with the development and administration of training workshops as it relates to customer experience. Structure content for internal and external correspondence with customers, vendors, and key stakeholders that include reports, presentations, and metrics. Research items related to chargebacks, disputed invoices, product discrepancies, and other matters brought to the customer. May process invoices and customer reports as needed and work with the credit department on accounts receivable. May be responsible for compiling and reviewing primary and secondary data showing sales volume, inventory levels, and merchandising action plans to ensure effective and profitable maintenance of assigned accounts. Assist with special projects as needed. Perform other duties as needed. Required Experience and Education Bachelor’s degree in a related field preferred. 2-4 years’ relevant experience OR equivalent combination of education and experience. Previous customer service experience required. Competencies Demonstrates strong knowledge of technical, process, and business principals, industry practices and standards. Excellent communication, problem solving, and organizational skills. Able to multitask, prioritize, and manage time effectively. High level of integrity and discretion in handling sensitive and confidential data. Proficient using Microsoft Office Suite products. Benefit Summary We offer a competitive salary and a comprehensive benefits package, including company match on 401(k), employee purchase discount, and tuition reimbursement. Equal Opportunity Employer Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant. Disclaimer It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. #J-18808-Ljbffr Dal-Tile