Consultant Experience Partner

Job Title: Consultant Experience Business Partner

Direct Reports: N/A

FLSA Classification: Exempt



SUMMARY:
The Consultant Experience Business Partner (CEBP) plays a critical role in delivering a high-quality, relationship-driven experience for consultants across assigned accounts.


This role owns the execution of the consultant experience lifecycle-from pre-start through assignment completion-ensuring consultants feel supported, connected, and engaged while reinforcing Dexian's culture and values.


The CEBP acts as a trusted partner to Account Managers and Senior Consultant Experience Business Partners, providing visibility into consultant health, identifying early risk indicators, and driving proactive engagement strategies that support retention and performance outcomes. The role also ensures appropriate visibility and escalation of consultant-related risks to leadership, including Managing Directors, as needed.

PRIMARY RESPONSIBILITIES:

• Consultant Onboarding & Early Engagement
• Lead execution of the onboarding experience for assigned consultants
• Conduct pre-start outreach within 24-48 hours prior to start
• Perform Day 1 and one-week check-ins to ensure a smooth transition
• Provide onboarding support and distribute Dexian Village resources
• Coordinate and deliver welcome gifts and onboarding experience

Engagement & Relationship Management

• Maintain consistent monthly re-contact with all assigned consultants
• Act as the primary day-to-day contact for consultant questions and support
• Deliver recognition through birthdays, milestones, and appreciation outreach
• Plan and execute consultant engagement touchpoints (events, lunches, outreach)
• Ensure consistent experience delivery aligned to Dexian standards
• Gather consultant feedback to inform experience improvements

Consultant Experience Insights & Health

• Track and maintain a consultant health snapshot (engagement, sentiment, risk indicators)
• Identify early signs of disengagement or performance concerns
• Prioritize outreach based on consultant risk and engagement levels
• Provide regular updates to Account Managers and Sr. CEBPs on consultant trends
• Leverage available systems and data to support proactive engagement strategies

Performance Partnership

• Support delivery of performance feedback conversations in partnership with Account Managers
• Assist in tracking performance themes, concerns, and required follow-ups
• Participate in check-ins for at-risk consultants, as directed
• Ensure timely documentation of consultant interactions and outcomes
• Reinforce accountability and follow-through on performance-related actions

Risk Identification & Escalation

• Proactively identify consultant risks, concerns, and experience gaps across assigned accounts
• Escalate issues in a timely and professional manner to Account Managers, Sr. CEBPs, and Managing Directors, as appropriate
• Ensure clear documentation and communication of escalations, including context, impact, and recommended next steps
• Maintain visibility into open concerns and actively support follow-through to resolution
• Contribute to consistent, transparent escalation practices to ensure leadership awareness of consultant experience trends

Client & Cross-Functional Partnership

• Partner closely with Account Managers to align on consultant needs and priorities
• Collaborate with Sr. CEBPs on account-specific engagement strategies and escalation handling
• Support communication alignment across stakeholders, including visibility to Managing Directors when appropriate
• Partner with HR, CX, and operations teams to support consultant experience needs
• Contribute to a cohesive, consistent experience across teams and touchpoints

Experience Strategy Execution

• Execute consultant engagement strategies aligned to account and program goals
• Support and deliver CX initiatives, campaigns, and experience enhancements
• Participate in continuous improvement efforts for the Consultant Experience program
• Provide frontline feedback to improve processes, tools, and engagement approaches

KEY PERFORMANCE INDICATORS (KPIs)

• Monthly consultant re-contact completion
• 100% birthday and milestone recognition
• Timely, accurate, and well-documented escalation of consultant risks and issues
• Consultant engagement and sentiment trends
• Quality and consistency of documentation and follow-up actions
• Participation and execution of consultant engagement activities
• Responsiveness to consultant needs and inquiries
• Effectiveness in maintaining visibility of key issues to internal leadership, including Managing Directors

QUALIFICATIONS:

• 2-4 years of experience in customer service, experience management, staffing, or HR support
• Strong communication and interpersonal skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong organizational and documentation skills
• Comfort working in client-facing environments
• Ability to identify issues, think critically, and escalate appropriately to senior stakeholders, including Managing Directors

ABOUT DEXIAN:


Dexian is a leading provider of staffing, IT, and workforce solutions with nearly 12,000 employees and 70 locations worldwide. As one of the largest IT and professional staffing companies and the second largest minority-owned staffing company in the U.S., Dexian was launched in 2023 and created from the combination of DISYS, Signature Consultants, and other strategic acquisitions.
Dexian fuses the best elements of its legacy companies to create a platform that connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals. Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development, and Dexian IT Solutions.


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