Client Service Manager

Client Services Manager

VCA Animal Care Center of Sonoma County is looking for a Client Services Manager who can lead with energy and heart. You'll be the steady hand behind a busy hospital, building real relationships with clients and the team, keeping daily operations sharp, and creating a team culture people actually want to be part of. If you love a fast pace, connect with people easily, and take ownership seriously, this is your next move.

Location: 6470 Redwood Dr, Rohnert Park, CA 94928

What You'll Do

• Lead, coach, and develop client service and administrative Associates
• Own scheduling, onboarding, performance reviews, and staff development
• Step in on conflict resolution and client de-escalation; build a strong team culture
• Keep client flow smooth and resolve non-medical concerns quickly
• Manage office operations supplies, phone systems, basic IT troubleshooting
• Keep records accurate and ensure compliance with safety and hospital protocols
• Oversee budgeting, purchasing, deposits, A/R, and billing
• Partner with leadership on marketing and digital presence

What You Bring

• High school diploma or equivalent
• 3+ years supervisory experience in a client-facing role
• 3+ years in finance or accounting
• Veterinary industry experience a plus, Emergency/specialty veterinary even better
• Comfortable lifting 40 lbs, sitting and being on your feet, and thriving in a fast pace

Schedule: Full-time; weekend availability required Compensation: $68,000$75,000 base, negotiable based on experience, education, and credentials

Benefits: VCA offers a comprehensive benefits package to support the health, well-being, and professional development of its associates.

• Mental Health: Access to the Lyra mental health platform, including up to 12 therapy sessions per year, guided self-care, and meditation resources.
• Full Healthcare: Comprehensive medical, dental, and vision insurance with HSA/FSA options, as well as fertility benefits.
• Paid Time Off: Paid vacation, sick, parental, and bereavement leave.
• Financial Support: 100% employer-paid short-term and long-term protection.
• Protection: Access to the Better Together Fund for crisis support in qualifying situations.
• Perks: Rabies prophylaxis vaccine and titer testing.
• Education: Continuing Education (CE) allowance for veterinarians and credentialed veterinary technicians, along with access to WOOF University, which includes RACE-approved courses.
• Latest Tech & Innovation: Opportunities to work with the latest technology and programs that encourage innovation and creativity, such as VCA Next.
• Sponsorships: Penn Foster and VTNE test prep sponsorships, as well as VTNE prep courses.
• Discounts: Discounted Low-Stress Handling, Fear Free, and AAFP Cat-Friendly certifications, along with VETGirl and VIN subscriptions.
• Freebies: Free NAVTA membership and a free subscription to Plumb's.
• Programs: Leadership development and mentorship programs.
• Retirement: 401(k) retirement savings plan with increasing employer contribution.
• Full Coverage: 100% employer-paid professional liability coverage and life insurance coverage equal to one year's salary.
• Pet Care Perks: Generous pet care discounts and VIP programs.
• Advisory Services: Student loan advisory services, tools, and resources.
• Legal Resources: Access to legal resources for common legal services.
• Transfer Opportunities: Nationwide hospital transfer opportunities.