Branch Manager

Job Purpose Owns the overall performance, profitability, customer satisfaction, and operational effectiveness of the branch. Leads branch employees in executing Company strategies while ensuring safe, efficient, and profitable operations. Drives sales growth, develops customer relationships, manages branch resources, and promotes a culture of accountability, employee development, and operational excellence in support of the Company's strategic objectives. Key Business Outcomes: Branch sales, profitability, and operational objectives consistently meet or exceed Company expectations. Customer relationships are strengthened through exceptional service, responsiveness, and account development. Sales growth is achieved through new customer acquisition, account expansion, and retention of existing business. Inventory levels are maintained to support customer demand while optimizing inventory investment and accuracy. Branch operations are conducted safely, efficiently, and in compliance with Company policies and regulatory requirements. Employees are developed through coaching, training, performance management, and leadership development. Financial resources are effectively managed through sound budgeting, cost control, and operational discipline. Operational processes and standards are consistently executed to improve productivity, efficiency, and customer satisfaction. Cross-functional collaboration supports company-wide goals, customer service initiatives, and profitable growth. Job Results & Accountabilities: Leads all branch operations, including sales, customer service, inventory management, purchasing coordination, warehousing, and distribution activities. Establishes branch priorities, goals, and performance expectations aligned with Company objectives. Develops and executes growth plans that increase branch revenue, profitability, customer retention, and market presence. Partners with sales personnel to identify new business opportunities and expand relationships with existing customers. Monitors branch performance through financial reports, operating metrics, sales reports, and key performance indicators. Identifies operational improvement opportunities and implements corrective actions to improve performance and efficiency. Oversees branch staffing, recruitment, onboarding, training, employee development, and performance management activities. Promotes a culture of accountability, teamwork, employee ownership, and continuous improvement throughout the branch. Collaborates with Purchasing and Inventory leadership to maintain inventory accuracy and availability while supporting customer requirements. Establishes pricing strategies and product offerings that align with market conditions, customer needs, and Company objectives. Partners with Human Resources regarding employee relations, performance management, corrective action, and policy compliance. Ensures compliance with Company technology, cybersecurity, safety, operational, and regulatory requirements. Maintains effective working relationships with customers, employees, vendors, and Company leadership. Supports special projects and strategic initiatives assigned to advance organizational objectives. Division of Ownership: The Branch Manager develops and maintains branch operating standards, customer service expectations, performance accountability measures, workforce development activities, and growth initiatives. Branch employees are responsible for executing within these standards and remain accountable for their individual contributions to branch performance, customer satisfaction, safety, and operational excellence. Performance Measurement: Performance is measured through branch sales growth, gross profit performance, operating profitability, customer retention, new customer acquisition, inventory accuracy, budget achievement, employee development, operational efficiency, safety performance, and overall customer satisfaction. Success is demonstrated through sustainable branch growth, strong financial results, engaged employees, and exceptional customer service. Job Impact: This role directly impacts the Company's revenue growth, customer relationships, operational performance, and profitability within the assigned market. Through effective leadership, customer development, operational execution, and employee engagement, the Branch Manager plays a critical role in supporting the long-term success and value of our Employee-Owned Company. Education and Experience Required: High school diploma or equivalent required. Fastener industry sales experience required. Knowledge of the local market and customer base. Previous management and leadership experience. Minimum of five years of inside sales experience. Valid driver's license and ability to meet Company driving requirements. Preferred Education, Experience, and Skills: Bachelor's degree in Business, Marketing, Management, or related field. Strong leadership and employee development capabilities. Demonstrated ability to grow sales and improve branch profitability. Strong business acumen and understanding of branch financial performance. Excellent communication, relationship-building, and customer service skills. Strong planning, organizational, decision-making, and problem-solving abilities. Ability to manage multiple priorities while maintaining high standards of service and operational performance. Physical Requirements: Qualified applicants must be able to perform the following physical job requirements, with or without reasonable accommodation: Work effectively in office, warehouse, and customer-facing environments. Communicate and exchange information verbally and in writing. Operate computers, phones, and standard office equipment. Review reports, inventory records, and operational data. Move throughout office and warehouse environments to support daily operations. Lift, carry, slide, and lower materials weighing up to 50 pounds on a regular basis and occasionally up to 75 pounds. Travel periodically to support customers, training, meetings, and business initiatives. Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. #J-18808-Ljbffr