Delivery Crew Leader, Blue Ridge/Blairsville GA, Georgia Spa Co.
Stevens Resources Inc
Job Description
Job Description
Delivery Crew Leader
Minimum Requirement: 1 Year Experience or Equivalent
Delivery Crew Leader is part of the team that delivers hot tubs, swim spas, saunas, accessories, grills and other products sold through the retail stores. Delivery Crew Leaders accomplish all tasks and responsibilities as assigned to the operations delivery teams. Crew Leaders are expected to assign tasks and supervise crew members. Crew Leaders are experienced delivery team members and understand all phases and tasks associated with delivery operations.
Job Responsibilities:
Work/communicate with our sales and service teams to deliver customer value and satisfaction.
Communicate technical issues and spa care information, as needed
Assist in all phases of product delivery and installation
Record delivery checklist results for all jobs
Assist to diagnosis installation spa issues and solutions
Drive vehicle and trailer (including gooseneck trailer), as necessary
Report any vehicle maintenance issues and maintain vehicles to standards
Maintain professional appearance and customer interaction to Georgia Spa Company standards
Manage customer service issues and customer interaction on a daily basis
Assume the role as Crew Leader as assigned
Manage and supervise delivery crew members
Ensure all safety concerns are addressed and ensured for all delivery crew operations
Must have the ability to look ahead to know what items and what tools will be needed or potentially needed on the job site
Must own the entire delivery process including: truck, trainer, product being delivered, crew, tools, customer interface, safety, time management, and cleanup.
Requirements:
HEAVY LIFTING
Driver’s License
Clean driving record
Forklift trained and capable
Able to deliver and install all hot tubs, swim spas, saunas and accessories
DOT Driver medical card and physical (GSC pays for card if obtained)
Ability to pass background screening
Good customer interaction skills with clean appearance
Positive attitude and enjoy a challenge
Must be able to work with minimal supervision
Possess strong organizational skills and an eye for attention to detail
Maintain Georgia Spa Company standards in compliance with the company employee manual
Passion for problem solving
Construction aptitude
Electrical knowledge
Strong mechanical aptitude
Preferred:
Management or supervisory experience
Customer service experience
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