Security Supervisor- PM Shift

Security SupervisorThe Security Supervisor is responsible for directing the day-to-day operation of the Safety and Security department, providing protection and communication with hotel guests and employees. He/she is also responsible for patrolling hotel premises to maintain security, detect and report fire, security and safety hazards and/or violations of Highgate Hotel rules and regulations.Responsibilities include:Supervise security staff.Assign shifts and designate duties.Conduct training for the security staff.Supervise investigations.Arrange and implement procedures for emergency situations such as fire, bomb threats, hurricane, etc.Be an active member of safety committee.Review payroll for department.Review daily activity log at the beginning of each shift.Check identification of visitors and employees, if applicable.Check and document packages.Open secured areas for authorized personnel.Complete incident/accident reports in a clear and concise manner.Maintain daily activity log.Conduct assigned tour of building.Investigate all reported thefts, accidents and security complaints.Assist in all fire and/or emergency situations.Provide escort to guests and/or employees as necessary.Respond to all types of alarms.Monitor TV camera, if applicable.Administer Heimlich Maneuver and or First Aid/CPR as necessary.Conduct investigations relative to property losses, guest and employee accidents and illnesses, and crimes against the hotel.Check packages and document all deliveries.Patrol the area to insure they are secure and free of unauthorized persons and disturbances.Provide escorts to persons carrying money, or other requestsIssue and inventory pagers, radio equipment and keys on a daily basis, if applicable.Conduct basic First Aid training.Qualifications include:Maintain a warm and friendly demeanor at all times.Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.Must be able to multitask and prioritize departmental functions to meet deadlines.Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.Attend all hotel required meetings and trainings.Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.Must be able to cross-train in other hotel related areas.Must be able to maintain confidentiality of information.Must be able to show initiative, including anticipating guest or operational needs.Perform other duties as requested by management.High School diploma or equivalent and/or experience in a hotel or a related field required.At least one year of progressive experience in a hotel or related field preferred.Previous supervisory responsibility preferred.Physical requirements:Flexible and long hours sometimes required.Heavy work - Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently and/or up to 20 pounds constantly to lift, carry, push, pull or otherwise move objects.Ability to stand during entire shift.Ability to climb and descend stairways and run.Ability to physically deter individuals who pose a threat to employee and/or guests.Benefits include:We are pleased to offer a comprehensive and competitive benefits package designed to support your health, well-being, and financial future.Medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance401(k) Retirement Plan with employer matching contributionsPaid holidaysPaid vacationPaid sick leave (provided in accordance with applicable law)Employee assistance program (EAP)Educational opportunities / Tuition reimbursementPaid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable lawFor Employees Based in Washington:8 paid holidays per yearUp to 20 days of paid vacation per year, based on classification and length of servicePaid Sick & Safe Time accrues at 1 hour for every 30 hours worked, with up to 72 hours of unused time carried over from one anniversary year to the next.For Employees Based in Colorado:8 paid holidays per year; employees working in the City of Denver receive 64 hours of designated holiday time per calendar yearUp to 20 days of paid vacation per year, based on classification and length of service6 days or 48 hours of Paid Sick Leave per year, accrued at 1 hour for every 30 hours worked.For Employees Based in California:8 paid holidays per yearUp to 20 days of paid vacation per year, based on classification and length of service, capped at 1.5x annual accrual rate; non-supervisory employees working in the City of Los Angeles accrue up to 22 days of Compensated Time Off, based on length of service capped at 192 hours of combined PST and CTO.Paid Sick Time accrues at 1 hour for every 30 hours worked, unused time is carried over from one anniversary year to the next up to a maximum of 80 hours; employees working in the City of Los Angeles are provided 40 hours of Paid Sick Time annually on their anniversary, unused time is not carried over from one anniversary year to the next.Please note that certain benefits described above for associates in Washington, Colorado, and California may vary for associates covered by a Collective Bargaining Agreement ("CBA"). For such associates, eligibility for and the terms and conditions of benefits are governed by the applicable CBA and any applicable plan documents, and may differ from the benefits described above. In the event of any conflict or inconsistency, the terms of the applicable CBA and governing plan documents will control, as applicable.