Retail Sales Associate - Apparel / Shoes

Overview At PGA TOUR Superstore, we are always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest growing specialty retailers, we are dedicated to hiring selfless team players from different backgrounds to influence the growth of our organization. Part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our Associates – driven by our vision to inspire people through golf and tennis. Position Summary Reporting to the Sales and Service Manager, a Soft Goods Associate will engage Customers in Men’s & Women’s Apparel, Juniors, Footwear, Clearance, and Fitting Rooms to drive sales and enhance Customer experience. Responsibilities include assisting with front-end operations (returns, exchanges, promotions), ensuring merchandise is well-stocked and visually appealing, and providing expert product knowledge. The Associate maintains a clean, professional environment, offers world-class service, and builds lasting Customer relationships. Collaboration with the team and feedback to management are key to delivering a top-tier shopping experience. Key Responsibilities Engage with every Customer encountered and offer world class service by leveraging PGATSS Service behaviors. Focus on building lasting relationships that keep the Customer coming back. Seek out and engage Customers throughout the Soft Goods areas (Men’s and Women’s Apparel, Juniors, Footwear, Clearance, and Fitting Rooms). Maintain a working knowledge of all Front-End operations such as returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, coupons, etc., and assist when needed. Assist in keeping Soft Goods areas merchandise presence at a premiere stock and visual level to drive sales and the Customer experience. Ensure all Soft Goods areas, equipment, and supplies are always maintained and operational. Maintain the Soft Goods area in a clean, professional presentation at all times. Demonstrate in-depth product knowledge of various Soft Goods categories and explain their features, benefits, and differences to Customers. Demonstrate a culture of ethical conduct, safety, and compliance across all departments. Stay up to date on upcoming merchandising promotions and marketing events to maintain a strong merchandising presence throughout the life cycle of a promotion by utilizing bulletins on The Links. Be a champion of the products and services offerings, and inform, educate, and promote offerings to Customers. Provide consistent feedback to the Sales and Service Manager on operational and merchandising opportunities to maintain the best-in-class experience for our Customers. Qualifications and Skills Communication: Strong listening and interpersonal skills. Able to communicate verbally and in writing and cross-functionally. Computer: Basic computer skills with working knowledge of Microsoft Office Suite. Organization: Ability to organize multiple priorities to meet deadlines and objectives. Education and Experience Education: High School Diploma or equivalent. Experience: Retail sales, customer service or similar experience preferred. Working Conditions Must be able to stand for extended periods of time. Climb up and down a ladder, move throughout the store, and lift up to 30 lb. Schedule Must be able to maintain flexible availability, including nights, weekends, and holidays. Legal and Equal Opportunity PGA TOUR Superstore is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. We comply with all laws that prohibit discrimination based on race, color, religion, sex/gender, age (40 and over), national origin, ancestry, citizenship status, physical or mental disability, veteran status, marital status, genetic information, and any other legally protected status. Employment discrimination isn’t just unlawful, it violates our policies and is not who we are. Every associate at every level in the organization is prohibited from engaging in any form of discrimination. An associate who believes s/he is being discriminated against should report it immediately to the Human Resources department. The law and our policies prohibit retaliation against anyone for making such a report. Additional Information PGA TOUR Superstore is operated by Golf & Tennis Pro Shop, Inc., a subsidiary of AMB Sports and Entertainment. Our stores are located across the US with our Store Support Center and Customer Care Center located in Roswell, GA. Our shared ambition is to be the premier golf retailer in the world, focused on growing the game and inspiring people to play their best. Our Associates deliver world-class service to our customers with unparallelled golf experiences on our putting greens, Studios, and hitting bays, with state-of-the-art technology delivering game-changing opportunities at every turn. With access to award-winning product knowledge training, Associates quickly build confidence and establish meaningful connections with everyone coming through our doors. Golf’s greatest brands are in our stores offering performance, style and value – with both new and pre-owned clubs. Our amazing Services Associates can repair and regrip clubs and have customers heading out to the courses with the best advantage. Our Instructors are PGA pros and coach customers to reach their goals with equipment fitting exactly to their needs & playing styles informed by sport-leading Trackman technology. Every store features the very best in golf apparel for Men, Women, and Juniors and an unmatched collection of footwear options. For more information, visit: PGA TOUR Superstore #J-18808-Ljbffr