Program Coordinator

Benefits: Medical, Dental, Retirement, Paid Leave and more FTE: Full-time FLSA status: Non-exempt Unit: Community Programs Location: Salem, OR Reports to: Program Manager Union status: Represented Salary placement is based on education, training, and relevant experience, consistent with the agency's pay practices. Job Details Recruitment Closes: 10/20/2026 Starting Salary: $5123 per month* Benefits: Medical, Dental, Retirement, Paid Leave and more FTE: Full-time FLSA status: Non-exempt Unit: Community Programs Location: Salem, OR Reports to: Program Manager Union status: Represented Salary placement is based on education, training, and relevant experience, consistent with the agency's pay practices. Join Our Team! NorthWest Senior and Disability Services (NWSDS) is a local intergovernmental agency dedicated to supporting older adults and people with disabilities through programs that promote dignity, choice, and independence. We are seeking individuals who are committed to public service, value teamwork, and provide respectful, high-quality service to the communities we serve. Medical and Dental Insurance – 100% paid for employees and 90–98% covered for dependents Generous Paid Time Off and holidays Public Employees Retirement System (PERS) participation Employee Assistance Program (EAP) Long-Term Disability Insurance Supportive and collaborative work culture Deferred Compensation (457 Plan) Life Insurance Short-Term Disability Insurance Supplemental Plans such as accident, critical illness, and legal coverage NorthWest Senior & Disability Services (NWSDS) is seeking a Program Coordinator to join our Community Programs team. This position will coordinate SHIBA, MIPPA, and SMP services to support accurate, timely, accessible, and effective assistance to consumers. This is an excellent opportunity for a program professional who enjoys coordinating community-based services, supporting volunteers, and helping consumers access accurate and timely information. This description is a general summary of the position and does not include all duties that may be assigned. Employees may be required to perform other job‑related duties as necessary to meet the operational needs of the Agency. What You Will Do Serve as an Agency resource on Medicare, Medicaid, SHIBA, MIPPA, SMP, and related program requirements; research and communicate information about benefits, services, and resources to employees, volunteers, consumers, families, caregivers, and community partners; and provide training, technical assistance, and program guidance as needed Recruit, train, coordinate, and support volunteers; monitor volunteer service quality and delivery within the assigned service area Provide onsite and ongoing functional guidance to volunteers to promote accuracy, sound judgment, timely service, and compliance with policy, procedure, and program requirements Serve as a liaison among the Oregon Insurance Division SHIBA Program Director and Field Officers, the Aging and People with Disabilities Division SMP Program Analyst, Agency staff, and SHIBA and SMP volunteers Research and communicate information about Medicare, Medicaid, benefits, services, resources, and program requirements to employees, volunteers, consumers, families, caregivers, and community partners Support outreach, education, presentations, and community engagement related to assigned programs Maintain required records and prepare reports documenting program activities, volunteer services, training, consumer contacts, and outcomes Work with community partners and public agencies to support program coordination, compliance, and effective service delivery What We Are Looking For Working knowledge of Medicare and Medicaid programs, including eligibility, benefits, enrollment, coverage, and related consumer resources Experience coordinating programs, volunteers, outreach, education, community services, or special projects Ability to explain program requirements and complex information clearly and respectfully to varied audiences Strong communication, training, presentation, and relationship‑building skills Ability to plan, organize, prioritize, and coordinate multiple assignments, activities, and deadlines Ability to exercise sound judgment, protect confidential information, recognize when consultation is needed, and work effectively with diverse individuals and communities Proficiency with standard office equipment, business software, electronic databases, spreadsheets, and presentation tools Minimum Qualifications An associate degree from an accredited college or university in social services, public administration, business, or a related field and two (2) years of progressively responsible experience in program coordination, program administration, volunteer management, program development, or a related area; or Four (4) years of progressively responsible experience in program coordination, program administration, volunteer management, program development, or a related area Preference will be given to candidates with experience working in a public agency, programs serving older adults or people with disabilities, or Medicare, Medicaid, health insurance counseling, or related public benefit programs. Work Environment This position works in office and community settings, with occasional travel to agency sites, volunteer locations, and community events. The role involves frequent interaction with consumers, volunteers, staff, community partners, and public agency representatives; handling confidential information; and managing multiple priorities in a community‑focused environment. Why Join NWSDS? At NWSDS, You Will Be part of a mission‑driven organization serving older adults and people with disabilities Support programs that help consumers access important health insurance and public benefit information Work collaboratively with volunteers, community partners, and public agencies Contribute to meaningful program outcomes and service improvements Equal Opportunity Employer NWSDS is an Equal Opportunity Employer committed to building a diverse and inclusive workforce. This job description serves as a general guide to the duties and responsibilities of the position and does not include every task or assignment. Employees may be required to perform other duties as needed, including temporary assignments in other offices or areas, and are expected to follow other job‑related instructions from their manager. Reasonable accommodations will be provided as needed. #J-18808-Ljbffr