Service Management Practitioner - 6300643

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists. As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel. Key Responsibilities: Operational Leadership Lead day-to-day operations across Infrastructure and Application Support teams Coordinate activities between cloud, network, server, database, middleware, and application support functions Ensure production systems meet uptime, performance, and reliability targets Drive operational governance, service management, and escalation management processes Serve as the primary point of coordination during major incidents and critical outages Incident & Problem Management Lead Major Incident Management (MIM) processes and stakeholder communications Drive root cause analysis (RCA) and corrective/preventive actions Monitor operational trends and identify recurring issues for permanent resolution Improve Mean Time to Resolution (MTTR) and operational response effectiveness Cross Functional Coordination Partner with development, DevOps, SRE, security, and business teams to ensure smooth service delivery Coordinate release readiness, change implementation, and production deployments Align operational priorities with business objectives and customer expectations Facilitate communication between technical and non-technical stakeholders Service Improvement & Governance Establish operational KPIs, dashboards, and reporting mechanisms Drive automation, monitoring, and process optimization initiatives Ensure adherence to ITIL processes, compliance standards, and operational best practices Support capacity planning, disaster recovery, and business continuity activities Team Leadership Mentor support engineers and operational leads across multiple domains Foster collaboration, accountability, and continuous improvement culture Support resource planning, shift management, and operational readiness This role requires working on-site at the client’s office 1-2 days per month Basic Qualifications: Minimum 5+ years of experience in Infrastructure Operations, Application Support, or Production Support environments Minimum 3+ years in a cross-functional coordination role Strong understanding of enterprise infrastructure environments including servers, cloud, networking, databases, and middleware Experience supporting business-critical applications in 24x7 environments Strong knowledge of incident, problem, and change management processes Bachelor's Degree Preferred Qualifications: Experience working in Agile, DevOps, or SRE-driven organizations Excellent stakeholder management and communication skills STEM Degree Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted until 08/01/2026. Accenture Flex offers a market competitive suite of benefits including medical, dental, vision, and long-term disability coverage, a 401(k) plan, and paid time off. See more information on our benefits here: Accenture Flex Jobs Role Location Annual Salary Range California $80.00-$86.00 Cleveland $80.00-$86.00 Colorado $80.00-$86.00 District of Columbia $80.00-$86.00 Illinois $80.00-$86.00 Maine $80.00-$86.00 Maryland $80.00-$86.00 Massachusetts $80.00-$86.00 Minnesota $80.00-$86.00 New York $80.00-$86.00 New Jersey $80.00-$86.00 Virginia $80.00-$86.00 Washington $80.00-$86.00 About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at What We Believe We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here Requesting An Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at View phone number on click.appcast.io or send us an email or speak with your recruiter. 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Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join a great place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture