Clinical Care Transition Specialist / RN - Seattle

Job Description Summary The Clinical Transition Specialist is a sales professional who uses sales techniques to sell Option Care products and services to discharging patients. They are responsible for educating patients, their families and the facility staff about how the services and products will be facilitated at an alternative site. Clinical Transition Specialists ensure proper placement of patients within the Home Health Care setting by assessing patients, gathering preadmission information, collaborating with internal intake staff and external case managers, discharge planners, to ensure quality of service and implementation of an effective treatment plan. Clinical Transition Specialists are also responsible for proactively building strong relationships with referral sources and partnering with Account Managers to grow referral rates and achieve sales goals. Job Responsibilities Proactively maintains and grows relationships with referral sources to increase sales and patient starts; serves as key point of contact and representative of Option Care to provide education, assistance, and service to referral sources. Interacts with area service providers on a daily basis to sell Option Care services that could assist in the care for discharging patients; conducts assessment of patients selected by the hospital to ensure patient is a viable candidate for alternative site care. Uses sales techniques to educate patients, their families and the facility staff about the services and products provided by Option Care. Provides hands‑on, in‑person education to patients and their caregivers with the goal of timely discharge and therapy independence. Effectively communicates with agency staff, medical team, patients and family throughout the discharge process to implement an effective treatment plan. Responsible for collecting, reviewing and completing pre‑admission information and securing related sign‑off. Partners with Account Manager and Regional Sales Director to create and execute area business and growth plan. Communicates frequently with Account Manager to discuss opportunities, assess progress, and provide feedback related to promoting the services of Option Care. Partners with Account Manager and marketing staff to deliver educational and promotional programs to patient/caregiver and referral sources. Reviews the patient’s medical record to obtain medical history and primary/secondary insurance payor information and communicates this to patient registration department. Proactively initiates care transition coordination with referral sources and internal partners to ensure seamless patient transitions to home or ATS; participates in data collection required for therapy start and patient tracking process, including facilitating the transfer of orders via phone, fax and e‑prescribing. Maintains confidentiality of patient and proprietary information and observes legal guidelines for safeguarding confidentiality of patient and Option Care data. Provides oversight and input to providers regarding the patient and proper assessment and treatment process and transition to home care. Serves as a point of contact, coordination, and communication with other providers. Makes arrangements for any special medical supplies or appliances to be available. Supervisory Responsibilities Does this position have supervisory responsibilities? NO Basic Education And Experience Requirements Licensed Registered Nurse (RN) or licensed Pharmacist in the state of practice and at least 2 years of experience in the healthcare industry. Basic Qualifications Experience establishing and maintaining relationships with individuals at all levels of the organization in the business community and with vendors. Experience applying knowledge of standard practices for all services offered as well as current relevant and applicable standards (e.g., ACHC, URAC standards). Experience providing customer service to internal and external customers, including meeting quality standards of services, and evaluation of customer satisfaction. Basic PC skills: competent use of internet, email, Microsoft Word, Microsoft Excel, Microsoft PowerPoint. Experience in identifying operational issues and recommending and implementing strategies to resolve and improve processes. Access to a reliable means of transportation, a valid driver’s license, and proof of insurance if a personal vehicle is used. Able to plan, organize and make presentations. Travel Requirements Travels to and from partnership facilities, community hospitals, and medical practice offices to sell Option Care Services, process referrals and provide live education and training support to patients/caregivers and referral sources. Preferred Qualifications Hands‑on home or alternate site infusion or discharge planning experience. Experience growing service provider partnerships. Salary Pay Range: $78,973.32 – $131,614.70. Benefits Medical, Dental, & Vision Insurance Paid Time Off Bonding Time Off 401K Retirement Savings Plan with Company Match HSA Company Match Flexible Spending Accounts Tuition Reimbursement myFlexPay Family Support Mental Health Services Company Paid Life Insurance Award/Recognition Programs Option Care Health subscribes to a policy of equal employment opportunity, making employment available without regard to race, color, religion, national origin, citizenship status, sex, sexual orientation, gender identity, age, disability, veteran status, or genetic information. #J-18808-Ljbffr Option Care Home Health LLC