Volunteer Operations Coordinator

Job Description

Position Overview:

As part of the Operations Team, the Volunteer Operations position ensures an excellent experience for individuals who volunteer in support of the mission of Second Harvest Food Bank of East Tennessee. This is accomplished by providing operational support to volunteers during volunteer shifts. Imperative to this role is a positive attitude, strong interpersonal communication skills, and the ability to interact with individuals from a variety of backgrounds. The Volunteer Operations position may be required to complete other tasks as assigned by the Operations Department in support of Second Harvest Food Bank of East Tennessee’s mission.

Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Must work closely with the Development Department, the Volunteer Engagement Position, the Procurement Coordinator, and the Operations Department. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. The following duties and responsibilities are those considered to be essential but do not represent all the job functions that may be required to be performed by this position.

Volunteer Engagement:

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• Establish and maintain exemplary interactions with volunteers, donors, partner organizations, vendors, and coworkers.
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• Ensure all volunteers have an engaging, productive, safe and fun volunteer shift.
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• Communicate with volunteers, staff, and community partners to encourage donations of time, food, funds, and voice.
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• Communicates with volunteers who are not meeting job requirements and addresses performance issues promptly in conjunction with the Volunteer Engagement position.
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• Works with the Volunteer Engagement position to identify volunteers who might qualify as Lead Volunteers, focusing primarily on training and performance.
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Volunteer Operations Logistics:

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• Set up, coordinate, and clean up assigned volunteer projects.
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• Speak to large groups while describing the organization and teaching a process, give tours, and work/engage with volunteers during the volunteer project. 
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• Work with Development, Agency Relations, Programs, and Operations departments to ensure project completion and accuracy.
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• Create pallet tags for all volunteer projects.
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• Operate forklift, trucks, and other equipment in a safe manner.
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• Adheres to the regular schedule for cleaning the Product Recovery area.
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• Ensures all volunteer areas are compliant with Second Harvest Food Bank of East Tennessee’s Standard Operating Procedures as well as FDA, OSHA & AIB standards for personal safety, food safety, and cleanliness at the end of each volunteer shift.
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• Oversee all day-to-day product recovery projects (Tuesday- Saturday)
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• Direct supervision of Lead Volunteers placed in the Clean Room, Assembly Line, and Product Recovery Area when multiple projects are running concurrently.
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Reporting:

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• Document and keep track of Emergency Food Drive boxes given each month.
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• Flexible expectations in meeting a variety of responsibilities throughout the day to ensure the success of Second Harvest Food Bank of East Tennessee.
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• Responsible for entering pounds of volunteer lobby food barrels into Primarius weekly/biweekly.
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• Responsible for tracking attendance, hours served, and project completion for volunteer groups (Volunteer Impact Report).
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• Responsible for tracking and reporting monthly volunteer projects to their manager (Pounds-To-Meal-Report).
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• Work with the Inventory Coordinator to ensure accurate inventory management in Primarius and efficient product recovery practices.
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• Responsible for inventorying volunteer project supplies and communicating needs to the Purchasing Manager.
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• Provide feedback and suggestions to the Marketing Team for volunteer recognition and retention.
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Qualifications:

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• Excellent verbal communication skills
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• Must have basic Excel, Office 365, and computer knowledge.
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• Must be able to exercise good judgment and discretion.
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• Able to operate a forklift (or be willing to be trained on a forklift)
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• Able to effectively supervise and delegate responsibilities to volunteers.
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• Manage time effectively and work independently with minimum supervision.
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• Work cooperatively with other SHFB staff, volunteers, and agency personnel, especially with the Volunteer Services Coordinator
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• Able to represent the SHFB in a courteous and professional manner.
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• Knowledge of the correct way to lift heavy items and possess the physical ability to do so.
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Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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• While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; talk to hear; taste or smell. The employee is frequently required to stand, walk, and sit; the employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move 50-100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee must also be able to work in both a hot and cold environment.
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Working Conditions:

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• Work Environment: This position is on-site at the food bank and may involve working in both office and warehouse environments. Frequent movement between administrative and operational areas is required. Fast-paced, dynamic work environment that requires multitasking and adaptability to shifting priorities.
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• Work Schedule: Tuesday-Saturday 8 am to 4:30 pm. Overtime may be needed but not often.  
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• Travel Requirements: Travel to offsite events occasionally.
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Compensation and Benefits:

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• Salary: Competitive based on experience.
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• Benefits Package: Health Insurance, Dental Insurance, Vision Insurance, Life Insurance, Simple IRA Retirement Plan, Paid Leave and Wellness Days off.
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Equal Employment Opportunity Statement:

Second Harvest Food Bank of East Tennessee is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Drug-Free Workplace:

We are committed to maintaining a drug-free workplace. This policy ensures a safe, healthy, and productive work environment for all employees.