Shift Lead/Key holder

Shift Lead / Key Holder

We are looking for a reliable, motivated, and service-oriented Shift Lead / Key Holder to join our caf team. The Shift Lead plays a vital role in ensuring smooth daily operations, maintaining excellent customer service standards, and supporting the management team in achieving store goals. This position involves opening and closing the caf, supervising staff during shifts, overseeing product quality, and ensuring a welcoming and efficient environment for both customers and team members. The ideal candidate will be a strong communicator, lead by example, and bring a positive, hands-on attitude to every shift.

Responsibilities include:

• Prepare and serve coffee, espresso drinks, teas, and other beverages to caf standards
• Greet customers warmly and provide menu recommendations as needed
• Operate coffee machines, grinders, and other caf equipment safely and efficiently
• Maintain cleanliness and organization of the caf, including workstations and seating areas
• Handle cash and process transactions accurately using POS systems
• Restock supplies and assist with inventory management
• Follow food safety and sanitation guidelines
• Collaborate with team members to ensure smooth daily operations

Specific responsibilities for the Shift Lead include:

• Opening and/or closing the caf, ensuring all operational procedures are completed accurately and securely
• Leading and supporting baristas and other team members during shifts to maintain high service and product standards
• Assisting in training, coaching, and motivating staff to deliver excellent customer experiences
• Handling cash management, including register balancing and deposit preparation
• Monitoring inventory and restocking supplies as needed to support smooth operations
• Ensuring cleanliness, organization, and compliance with health and safety guidelines
• Resolving customer concerns quickly and professionally
• Communicating effectively with management regarding staffing, supplies, and operational needs

Qualifications:

• High school diploma or equivalent
• Knowledge of service and food and beverage, generally involving at least 1 year of FOH operations
• Team player
• Management experience is required for shift lead positions
• Coffee shop experience is preferred
• Excellent basic math skills and ability to operate a cash register or POS system
• Basic problem-solving and conflict resolution skills
• Dependable, punctual, and able to work flexible shifts
• Strong organizational and multi-tasking skills
• Passion for coffee, customer service, and fostering a positive work environment

Compensation: $11.00 - $15.00 per hour

PJ's Coffee of New Orleans was founded in 1978 by Phyllis Jordan, a pioneer in the coffee industry who embraced high-quality beans, superior roasting methods, and a pure passion for the art of coffee making. Today, PJ's Coffee is recognized for harvesting, roasting, and personally crafting gourmet drinks using only the top 1% of Arabica beans and delicious organic tea. In addition, our selection of fresh breakfast pastries and hot breakfast sandwiches makes for the perfect beverage pairing.

PJ's Coffee carries a complete line of espresso-based beverages, flavored coffee, and award-winning Original Cold Brew Iced Coffee. PJ's Coffee is committed to bringing our customers the freshest coffee possible, while developing programs to ensure quality of life is improved through community initiatives and by supporting local school programs.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to PJ's Coffee.