Customer Service Representative

Customer Service Excellence

Urgently hiring in Auburn! Job Title: Customer Service Representative Pay: $19.50 per hour Hours: MondayFriday, 7:30 AM4:00 PM Start Date: ASAP

Are you a strong communicator who enjoys helping customers and keeping things organized? We're looking for a Customer Service Representative to join a reputable manufacturing company as a Customer Service Representative in Auburn, ME, and make a meaningful difference every day.

What You'll Do As a Customer Service Representative, you will be responsible for:

• Provide friendly, professional customer service by phone, email, and other communication methods
• Enter and track customer orders and provide updates on order status
• Answer questions about products, processes, lead times, and shipping schedules
• Handle customer concerns, complaints, credits, and returns
• Maintain accurate customer profiles, pricing information, and system records
• Process purchase orders, invoices, billing, and other customer documentation
• Communicate with sales and technical teams to help resolve customer questions
• Take sample orders and pass potential leads along to the sales team
• Assist with export accounts and national billing

What You'll Bring The ideal candidate for this role will have:

• A High School Diploma or equivalent.
• Strong interpersonal and customer service skills.
• Proficiency in Microsoft Office applications, including Outlook.
• Excellent organizational skills and attention to detail.
• The ability to work effectively with multiple departments and team members.
• Previous experience in data entry and customer service is a plus.

Why Join Us in Auburn? Enjoy flexible hours to support work-life balance. Benefit from competitive pay, comprehensive health and prescription coverage with no waiting period. Access opportunities for professional development and career advancement. Join a supportive team that values your contributions and fosters a positive culture.

Ready to Take the Next Step? If you're eager to start a rewarding career as a Customer Service Representative in Auburn, apply today.