Customer Service Coordinator I

Customer Service Coordinator I

Our client, a Business Manufacturing And Supply company, is looking for a Customer Service Coordinator I for their Corning, NY/Hybrid location.

Responsibilities:

• The Customer Service Coordinator will be the primary point of contact for internal customers and department representatives, focusing on providing professional and efficient assistance.
• The role involves acting as a liaison between various departments, managing conference room scheduling, processing work orders, and supporting internal events.
• Customer Support: Provide exceptional service internal customers via phone/email/Teams
• Liaison Role: Facilitate communication between internal customers and other departments to ensure efficient resolution of inquiries.
• Conference Room Scheduling: Manage reservations and setup requests using specialized scheduling software.
• Work Order Management: Process and enter work orders in designated software, collaborating with service partners for timely completion.
• Event Coordination: Assist department groups in planning and executing customer events.
• Recordkeeping: Maintain accurate records of requests, orders, and communications.
• Customer Service Excellence: Deliver high-quality service while adhering to company policies and standards.

Requirements:

• 2-years associate's degree or work experience equivalent preferred
• Customer service or call center experience preferred
• Desire to grow strong customer service skills, including listening skills
• Strong phone and keyboarding skills and use of general office/call center equipment
• Experience with Microsoft Office suite and general call center and work order concepts and/or systems
• Solutions oriented with strong problem-solving skills and ability to delegate or escalate appropriately
• Demonstrate good organizational skills, detailed oriented, punctual
• Professional, friendly, and positive approach to customers' expectations and requests
• Ability to work well under pressure and remain positive
• High level of integrity and confidentiality
• Demonstrates good interpersonal skills
• Demonstrates good written and verbal communication skills
• Preferred: Previous experience in a call center, customer service, or administrative support role.
• Ability to thrive in a fast-paced environment and respond effectively to changing priorities.

Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities