Retail Sales Specialist

About ROYCE New York

ROYCE New York is a heritage leather goods brand built on a family tradition that dates back to the 1880s. We're dedicated to exceptional leather and refined craftsmanship, creating timeless products that reflect our respect for hard work, innovation, and care for others. Our team shares a culture of integrity, attention to detail, and pride in workmanship. At ROYCE, you'll help carry a legacy brand forward while delivering a modern, customer-focused shopping experience.

About the Role

We're seeking a full-time Retail Sales Associate to join our boutique in Midtown Manhattan. As the face of ROYCE, you'll welcome clients, share the story behind our craftsmanship, and help them find the perfect piece, whether it's a gift for someone special or something for themselves. Personalization is at the heart of what we do, so you'll guide clients through monogramming and custom gift options that make each purchase one of a kind.

What You'll Do

• Greet and assist clients with warmth and professionalism, creating a welcoming boutique experience
• Share product knowledge on our leathers, craftsmanship, and collections
• Guide clients through monogramming and personalized gift options, ensuring every detail is accurate
• Support in-store monogram events and seasonal gifting moments
• Refer corporate gifting, logo branding, and bulk inquiries to our corporate sales team
• Build lasting client relationships through follow-up, clienteling, and outreach
• Process transactions, gift wrapping, and shipping requests accurately
• Maintain visual merchandising standards and a clean, polished store
• Assist with receiving, stock management, and inventory counts
• Contribute to store sales goals and team targets

What You Bring

• Excellent communication and customer service skills, with a warm, polished presence
• A natural ability to connect with clients and build relationships
• Strong attention to detail, especially with personalization orders where accuracy matters
• Ability to thrive in a fast-paced Manhattan retail environment and handle multiple clients at once
• Availability to work a retail schedule, including weekends, evenings, and holidays
• Comfort with POS systems and basic computer tools;
  clienteling app experience is a plus
• Prior retail sales experience, ideally in luxury goods, leather goods, accessories, or gifting
• Interest in craftsmanship, design, or heritage brands
• High school diploma or equivalent required;
  some college courseworkis a plus
• Knowledge of or hands-on experience with leather monogramming, embossing, and hot stamping is preferred