Logistics Analyst

Logistics Analyst

The science of company merch; the skill of creating and delivering custom-branded apparel and corporate gifts around the world.

Merchology is a leading eCommerce retailer in B2B sales of co-branded merchandise including apparel, headwear, drinkware, gifts, and accessories. We are family-owned, people-powered, and we are adding to our #MerchTeam at our newly-renovated HQ in Plymouth, MN. Come see why we are a three-time Star Tribune Top Workplaces award winner!

The Logistics Analyst provides analytical, operational, and decision support for the company's freight strategy, with primary responsibility for delivering fast, accurate freight cost estimates, particularly for complex and international sales opportunities. This role transforms freight data, rate structures, and shipment performance into actionable insights that support sales velocity, margin accuracy, and operational planning. Partnering closely with the Freight Manager, the Logistics Analyst enables scalable quoting, strengthens freight decision-making, and ensures continuity of freight knowledge and support.

Primary Responsibilities

• Serve as the primary responder for complex, international, and non-standard freight quote requests
• Translate sales requirements into accurate, defensible freight cost scenarios using established rate logic and assumptions
• Deliver freight quotes within defined SLAs to support deal velocity
• Document quoting logic, assumptions, risks, and scenarios for repeatability and learning
• Escalate expectations and trade-off decisions to the Freight Manager as needed
• Demonstrate Merchology Core Values daily

• Maintain and analyze freight data related to spend, service performance, additional freight charges, and claims
• Develop and maintain freight KPIs, dashboards, and reporting used by Operations and leadership
• Support carrier negotiations and strategy through modeling, historical analysis, and scenario development
• Identify drivers of freight cost variance, including unplanned additional freight charges, packaging issues, and execution-related costs

• Act as a primary power user of the ShipHawk TMS and carrier shipping tools to support quoting, execution analysis, and troubleshooting
• Support damage, loss, and freight claims analysis, documentation, and recovery tracking
• Assist with invoice review, audits, and discrepancy analysis
• Partner cross-functionally with Sales, Operations, Finance, Purchasing, and Technology
• Provide backup coverage for freight quoting and analysis during peak demand or Freight Manager absence

Requirements

• Experience with ShipHawk or similar WMS/TMS platforms
• Experience with FedEx Ship Manager and parcel/LTL environments
• Familiarity with international freight and Incoterms
• Advanced Excel or BI/reporting tool experience
• Experience in a high-mix or custom fulfillment environment
• Bachelor's degree in supply chain, Logistics, Business, Analytics, Finance, or related field or equivalent experience
• International shipping experience
• 2–4 years of experience in freight, logistics, transportation analysis, or related roles
• Demonstrated ability to produce fast, accurate freight cost estimates
• Experience working with a TMS or shipping system to analyze rates and service options
• Strong analytical, organizational, and documentation skills
• Ability to manage multiple time-sensitive requests with accuracy
• Strong written and verbal communication skills
• Willingness to serve as primary quoting support and backup coverage
• English speaking and able to communicate effectively with co-workers, management, and external contacts
• Computer Skills, Microsoft Office Suite Proficiency

What We Offer

• Generous PTO (18 days per year)
• 8 company-paid holidays
• Hybrid work schedule for select departments
• 40 hours of paid volunteer time
• 401(k) with match
• Medical and dental insurance options, FSA, and HSA
• Company-paid life insurance and short-term disability
• Company-sponsored social events
• Premium brand partner discounts
• Employee-led Committees in Social Events, Wellness, DE&I and Giveback

Location

• 3000 Niagara Lane North, Plymouth, MN 55447
• Remote hybrid role: Three days onsite, two days remote following training

Industry

• Business to Business eCommerce and Apparel

Merchology is an equal opportunity employer and certified Disability-owned Business Enterprise. We celebrate diversity and are committed to a workplace where personal and professional growth are achieved through inclusion. If you require disability resources to submit your application, please email View email address on click.appcast.io for assistance.