Public Services Assistant (Floater) - Bothell - 40 Hours

Salary: $33.24 - $40.44 Hourly
Location : Bothell Library, 18215 98th Ave NE, Bothell, WA
Job Type: Regular Full-Time
Job Number: 2026-00067
Department: Alder Region - BO/KM/LF/RB/SH
Opening Date: 06/11/2026
Closing Date: 6/18/2026 11:59 PM Pacific
Union Represented: Yes


General Position Summary
Job Number: 2026-00067

The King County Library System (KCLS) is seeking a motivated and skilled Public Services Assistant (PSA) Floater to provide service at the Bothell Library and, as needed, at all other libraries throughout the Alder region. The Alder region includes the Bothell, Kenmore, Lake Forest Park, Richmond Beach, and Shoreline libraries.

The Public Services Assistant (PSA) assists patrons with information about library materials, equipment, programs, and services in order to help them succeed through ideas, interaction and information. This position provides assistance in person, online, and over the phone. The PSA also works in library material circulation and materials handling. The PSA regularly assists patrons in using computers and printers and works to ensure that library technology is functioning. The PSA also addresses patron behavior issues in the library. PSAs may need to directly de-escalate and resolve disputes, enforce the and handle challenging situations with patrons.

In the PSA Floater role, candidates must be adaptable and comfortable working in a busy, dynamic environment with regularly changing responsibilities and schedules.

Successful candidates will build and sustain positive relationships with coworkers and patrons, delivering a high-quality customer experience across service, circulation, and technology needs. Candidates should demonstrate strong critical thinking skills, prior customer service experience, and a commitment to modeling and championing Intellectual Freedom. The ability to work confidently, respectfully, and collaboratively is essential, particularly when addressing concerns involving patrons from diverse communities, including individuals who may have experienced trauma.
Required: Applicants must attach a current resume and cover letter which addresses relevant work experience, education, and training as it relates to this position.

Schedule:
Sunday, 10:30am-6:15pm
Monday, 9:30am-6:15pm
Tuesday, 11:30am-8:15pm
Wednesday, 11:30am-8:15pm
Thursday, 9:30am-3:30pm

This position is based in Bothell but will serve all Alder libraries as needed (Bothell, Kenmore, Lake Forest Park, Richmond Beach, and Shoreline).
About King County Library System (KCLS) :

KCLS has a vision of a world where knowledge allows diverse communities to prosper and grow. In order to support this vision, we create opportunities through meaningful connections by acting as the knowledge sharing center for over 1.5 million diverse patrons, providing an unparalleled collection of library materials, resources, technology, services, and programs.

Approximately 1,000 engaged and passionate staff provide service in 50 community library locations and patron engagement using direct outreach, programs, and virtual assistance. Our service area includes cities, towns, tribal lands, and unincorporated districts of King County, with the exception of the city of Seattle.

From a 2021-2022 comprehensive Diversity, Equity, and Inclusion (DEI) Assessment Demographics and Language Report, of the more than 1.5 million residents who live within the KCLS service area, almost half identify as Black, Indigenous, or People of Color (BIPOC). Moreover, roughly one-third of the KCLS community speaks a language other than English as their first language.

The King County Library System values the diverse perspectives, lived experiences, and cultures of all qualified individuals. We seek applicants that reflect the diversity of the communities we serve and encourage individuals of all backgrounds to apply, including BIPOC (Black, Indigenous, and other people of color), immigrants, refugees, women, LGBTQIA+, individuals with disabilities, veterans, etc.

KCLS welcomes reasonable accommodations for persons with disabilities as an opportunity to assist qualified individuals to participate in the job application or interview process and/or perform the essential functions of the position upon hire.


Need an accommodation to apply or interview? Call View phone number on click.appcast.io or email .


KCLS ensures equal opportunities and consideration for all job applicants, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. KCLS does not tolerate discrimination or harassment during any stage of employment, including in recruiting, hiring, promotion, termination, leave of absence, compensation, or training.

Examples of Duties


Essential Duties

The items listed in this section are the key duties and responsibilities for this job and do not represent an exhaustive list. Our organization is dynamic and therefore duties may change based on business necessity; however, any new duties will remain within the scope of the job.

• Provides information and readers' advisory assistance in person, online, and over the phone.
• Facilitates patron use of library collections through reference interviews, literature, electronic searches, and instruction in the use of catalogs, paper and electronic resources.
• Educates, trains, and assists patrons with library technology, equipment and resources.
• Troubleshoots basic technology issues and reports equipment repair needs and non-routine maintenance, as necessary.
• Assists patrons and staff with full range of circulation duties, including check-in/check-out, use of materials handling equipment, shelving materials, locating materials at different locations, and patron account problem resolution.
• Supports patrons and system staff with scheduling and using the library facility, including meeting and study rooms.
• Upholds the principle of intellectual freedom. Responds to related inquiries and refers challenges as appropriate.
• Resolves patron incidents, concerns and conflicts ensuring the Code of Conduct is followed or redirects as appropriate.
• Promotes and displays materials, services, and programs.
• Assists with delivery, preparation and staffing support of library programs and outreach.
• Performs daily cash handling and register functions, and associated reconciliation and deposits.

Secondary Duties

1. Attends and actively participates on internal committees.
2. Provides mentoring and training for staff in areas of expertise.
3. Performs duties of lower classifications as needed.
4. Performs other related duties as assigned.

Core Competencies:

Customer Focus

Primarily focused on customer needs, able to deliver high quality, value added services. Constantly strives to find new ways to increase customer satisfaction and understanding, foster equitable services, and forge meaningful connections.

Valuing Diversity

Manages relationships with all kinds and classes of people inclusively and equitably; respects, values, and encourages the unique dimension each employee adds to the organization and each member of the community brings to the whole. Seeks opportunities to learn from differences.

Ethics, Values, and Judgment

Exercises best judgment, trustworthiness, and professional standards of conduct; consistently demonstrates organizational values, moral principles, and accountability in behavior, character and action. Defends intellectual freedom and patron confidentiality.

Professional & Technical Knowledge

Demonstrates proficiency in professional and technical skills/ and or knowledge in position-related areas; purposely keeps up with current developments and trends in areas of expertise, in order to foster personal success and connections for others.

Approachability

Listens more than they talk; allows appropriate time for interactions; purposely builds rapport, sets positive tone and exhibits confidence by body language and speech. Maintains boundaries.

Dealing with Ambiguity

Can shift gears comfortably; can decide and act without the total picture; can comfortably handle risk and uncertainty, does not exhibit excessive need to control or track, can 'let go' and move forward in uncertainty.

Teamwork/Collaborating

Works cooperatively and productively with others to achieve goals and deliverables. Is aware of, utilizes and celebrate their own and team member's strengths and differences.

Composure

Calm and reflective, self-possessed even in the face of provocation, recognizes and manages stress appropriately, even during tough times.
Desired Minimum Qualification

Education and Experience
The items listed below are the minimum requirements for the job and are relevant to this position. The organization values both work experience and education and realizes that individuals take different paths to acquire knowledge.

• Associates or technical degree or certificate.
• Three years' experience in a library or other service-oriented setting.
• Any equivalent combination of education and experience that provides the necessary qualifications to successfully perform the duties of the position will be considered.

Knowledge and Skills

• Proficiency in basic computer operations troubleshooting.
• Proficiency in software programs including Microsoft Outlook, Word, Excel, and PowerPoint.
• Model for customer service mindset and delivery.
• Develop and maintain cooperative working relationships.
• Demonstrated commitment to community.
• Maintain calm in stressful and ambiguous situations.
• Analytical and decision-making skills to assess an issue to determine an optimal solution.
• Flexible in an environment with constant interruptions.
• Attentive to detail and accuracy of tasks.
• Adept communication and listening skills with various and diverse audiences.

Professional Licenses and Certifications

• None.

Physical Demands & Work Environment

Physical Demands
While performing the duties of this job, the employee will:

• Frequently stand and walk throughout work shift and occasionally will sit.
• Frequently reach out at chest level and occasionally reach up or down with hands and arms.
• Frequently use hands in conjunction with frequent finger use. Keyboarding. may be repetitive up to seldom.
• Rotate neck up to occasionally.
• Change tasks depending upon the shift.
• Require extensive close work, including use of a computer monitor.
• Occasionally bend, stoop, or twist at waist and squat or crouch.
• Frequently lift and carry up to 10 lbs. and seldom lift and carry up to 35 lbs.
• Seldom push or pull carts and wheeled equipment with light to moderate force.

Work Environment

Work is performed in a typical library environment. Interactions with individuals that involve behavior issues may occur. Resources are available to assist with identifying solutions or actions. Work may occasionally be near moving mechanical parts or high speed automated systems. Incumbent must be available for a varied work schedule, including evenings and/or weekends, which may change periodically. Travel between assigned work locations may be required.
General Benefits Summary
Paid Time off
It is the policy of KCLS to grant to all part-time and full-time employees:

• Annual Leave (Vacation).
• Sick Leave
• Holidays - KCLS celebrates twelve (12) holidays each year and one (1) floating holiday. Part-time employees are eligible for holiday pay if they are scheduled to work on the day the holiday falls on.

Medical/Dental Insurance Benefits
Our health insurance plans with Kaiser/Premera/Delta Dental are offered at low premium rates to all employees working 20 or more hours per week. Employees may also purchase benefits for dependents and domestic partners.


Retirement - Public Employee Retirement System (PERS)
Employees working 20 hours per week or more are automatically enrolled in the Washington State Public Employees' Retirement System (PERS) program. Both KCLS and the employee contribute toward PERS retirement benefits.


Flexible and Dependent Care Spending Accounts and Health Saving Account
Employees working 20 hours per week or more can set aside a portion of their salary on a pre-tax basis to pay for family medical and dependent care needs. KCLS provides an annual employer contribution to Health Saving Account when the employee is enrolled in a high deductible health plan.

Life and Accidental Death & Disability, Long Term Disability Insurance
All the employees working 20 hours per week or more qualify for the group term life and AD& D insurance benefits equal to one times their annual salary. Employees working 40 hours per week receive long-term disability insurance.


Optional/Voluntary Benefits
Employees working 20 hours per week or more are eligible to participate in the following voluntary benefits:

• Supplemental Term Life and AD&D Insurance
• Personal Accident Insurance
• Critical Illness Insurance
• Short-Term Disability Insurance
• Nationwide Pet Insurance
• Allstate Identity Theft Protection
• Student Loan Refinance

Deferred Compensation Retirement Plan (available to all KCLS Employees)

• 457(b) Deferred Compensation Plan - You can supplement any other retirement benefits you may have by setting aside pre-tax dollars in this retirement savings account.

Other Benefits

• Employee Assistance Program (EAP) - This employer-sponsored program is a confidential service that can provide referrals to counseling, financial, legal, child care/elder care services.
• Ride-Wise - KCLS encourages you to "leave the car at home" and seek other ways to commute to work. All employees are eligible for reimbursement of 50% of your tax-free ORCA transit pass and van pool. The Guaranteed Ride Home program is also available for staff.
• Tuition Assistance - KCLS encourages employees to pursue college, associate and graduate degrees and certificate programs where such education and knowledge bring value to KCLS. Tuition assistance, as funding permits, is available to all employees.

01


Please fill out both the application and this questionnaire completely. Any false or incompleteanswers (such as "see resume" or "see application") may result in you not having an opportunity to interview. Do you agree to answer each of these questions truthfully, and do you understandthat your answers will be compared to the information on your application?

• Yes
• No

02


Are you a current KCLS employee?

• Yes
• No

03


Are you able to work the schedule as described in the job posting?

• Yes
• No

04


Please indicate your highest level of completed education:

• High School Diploma or G.E.D.
• Some college and/or certifications
• Associate's Degree
• Bachelor's Degree
• Master's Degree

05


Please indicate the number of years of customer service experience you have

• None
• Less than 1 year
• 1-3 years
• 3-5 years
• More than 5 years

06


Please briefly describe a time when you helped resolve a complicated customer issue and how you handled it. Include the position and organization you worked with at the time. If None, please indicate "N/A".
07


Please describe a time you worked with customers or community members from diverse backgrounds and needed to set appropriate professional boundaries while supporting individuals who may have experienced trauma or challenges with trust. If None, please indicate "N/A".
08


Please select all of the options below which best describe your experience delivering library service. If you have no experience delivering direct library service, please select "None".

• Circulation Service
• Basic Information Service
• Quick Item Lookup
• Reader's Advisory
• None

09


For the library service experience you indicated above, please briefly describe your experience. Include the position and organization you worked in at the time, the level of reference provided, and the frequency. If None, please indicate "N/A".
10


Please select all of the options below which best describe your experience with different technologies. If you have no experience, please select "None".

• Microsoft Outlook
• Microsoft Teams
• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Troubleshooting basic computer operations
• Web/database searches
• eBooks
• None

11


Please briefly describe how you stay up to date with different technologies.
12


Can you (with or without reasonable accommodation) perform the physical requirements of this position as described in the job posting?

• Yes
• No

13


The King County Library System works to offer library materials that represent a wide range of community interests. This is one of the foundations of our policy of intellectual freedom, the idea that each and every patron has the right to choose the materials that interest them. Given this policy of Intellectual Freedom would you both allow and support the fact that patrons have the right to choose what they wish to see, to hear, or to read at the library?

• Yes
• No

14


As indicated in the posting, applicants are asked to attach a cover letter and current resume detailing your relevant work experience, education, and training as it relates to the position. Have you done this?

• Yes - I have attached my resume and cover letter.
• No - I understand my application is considered incomplete without the required materials.

15


The screening process at KCLS includes application review, interviews, and references. If selected to proceed after interviews, I acknowledge that KCLS may reach out to my listed references without notifying me beforehand.

• Yes

16


Where did you hear about this job opportunity? Please select all that apply.

• KCLS Social Media (Facebook or Twitter)
• American Library Association (ALA)
• Washington Library Association (WLA)
• Pacific Northwest Library Association (PNLA)
• Seattle Public Libraries (SPL)
• Sno-Isle Libraries
• Pierce County Libraries
• LinkedIn
• Indeed.com
• Career Fair (In-Person)
• Government Jobs (public sector job site)
• Referral from KCLS Staff Member
• Job Interest Email Notification
• Worksource
• Other

Required Question