Branch Sales Manager - Delaware

Job Description

Job Description

Branch Sales Manager

At Richwood Bank, our purpose is to inspire, protect, and celebrate anything that makes communities thrive. 

Have you ever wanted to work for a company that exceptionally lives its values? One hundred and fifty years ago, we began as a small community bank. Today, we are still a community bank – as well as a payroll processing team, a marketing agency, a coffee shop, and more. We have flipped the switch on traditional banking. Yet, we have always aimed to provide the very best customer experience, contribute to the greater good of our local communities, and make every effort to be the best employer in the area with a company culture that works hard to develop, recognize, and award its team members. 

The Branch Sales Manager is a leadership position oversees the branch customer relationships and the operational functions to keep facilities and processes running smoothly. A primary function is managing, leading, and evaluating staff to ensure they achieve their highest level of customer service as well as personal development goals.

This position drives growth of the full spectrum of banking services provided by Richwood Bank, from handling consumer products in branch to referring all ancillary services. They are responsible for the procurement of new external relationships, focusing efforts on a list of "Top 100" Prospects. Their goal is to acquire new relationships and strengthen existing customer relationships. It is essential to coordinate the customer relationship with the Lending team as well as branch personnel to ensure success for both the Bank and the customer.

Richwood Bank prides itself on unique culture and all team members should be active and engaged participants

Richwood Bank has a comprehensive benefits package for full time employees including but not limited to, medical and wellness program, dental, vision, employee assistance plan, life insurance and supplemental short-term disability. Full-time and part-time employees have access to a 401(k) plan, an enhanced Wellness program, tuition reimbursement and tons of professional development opportunities!

Essential Functions

• Oversee the branch management functions
• Understands Richwood Bank Products and recognizes when opportunities arise for customers to benefit from them.
• Evaluates the customer's abilities to integrate the products and recommends as appropriate.
• Communicate with customers concerning onboarding timelines and communicates internally on the CRM process.
• Completes compliance documentation to protect the bank and customers from risk
• Participates on volunteer community Board/Boards and Volunteer at bank events.
• Performs the internal Relationship Building Sales Program (Profit Rich Sales Process).
• Identify opportunities to interact with customers/prospects that display personal interest in their profession, industry or community
• Makes retention and sales calls weekly and log them in the CRM
• Update Funnel and notes in the CRM daily
• Refer all loan and business product opportunities to the proper departments or officers on any prospects being worked using the CRM
• Coordinate with team members that best fit the prospects needs for sales calls when needed
• Work with customer relationship manager on Bid/Agreements (RFPs) when needed.
• Communicate and connect with the rest of the internal Regional Development Team.
• Continue to cultivate relations with current Top 100. Advise them of new products as needed
• and invites to events that pertain to their industry. Go onsite with client to review current relationship portfolio and find efficient ways to add value for their bottom line annually.
• Make or Update recommendations to Top 100/Top 1000 list monthly with supporting reasons for upgrades and/or downgrade as well as additions and deletions.
• Attend weekly sales meetings and be ready to present pipeline. Be prepared to discuss wins and lessons learned.
• If the customer does not fit the Top 100 profile, entrust the follow up to the branch staff to continue the relationship once the accounts have been established.
• Coordinate with Assistant Branch Managers to manage bank branch staff employees
• Oversee employee schedules and attendance
• Inform staff of any information received from Corporate
• Communicate expectations clearly
• Delegate tasks as needed
• Facilitate all transactions for customers across all financial account types and requests
• Open accounts and teach customers how to gain the most potential from them
• Assist new customers in transferring relationship
• Maintain an accurate balance of cash drawers daily
• Demonstrate knowledge of all accounts, products and services offered
• Support customers with all account and service needs
• Be willing to help customers with additional benefits such as notary, faxing and check orders
• Stay current on rates for CDs, savings IRAs and interest-bearing checking
• Listen to customer needs and recommend the best solutions to help them succeed
• Oversee proof scanning – scanning all transactions daily into the computer
• Assist team with miscellaneous office support such as inventory of supplies and cookie Friday preparations
• Provide coverage for additional branches on an as needed basis
• Implement Business Development strategies
• Provide sales leadership and guidance to the team
• Conduct quarterly incentive reviews with staff
• Lead monthly Professional Development conversations with Staff
• Open and close the branch while adhering to all bank security procedures
• Follow up on customer grievances
• Responsible for continued training and education of staff
• Delivers feedback/input on donation decision making for market
• Provides input on local marketing decisions
• Development and oversight of bank events when needed per location
• Weekly data analysis for locations
• Provides input on coffee shop beneficiary relationships
• Regular meeting with valued service lines
• Attend community events to network / participate
• Attend weekly retail leaders calls
• Attend monthly retail leader's meetings

Skills and Abilities

• Continuous education with products for updated features, new capabilities, install/setup procedures
• Excellent Customer Service and Relationship Building Skills
• Strong Interpersonal Skills
• Leadership
• Ability to motivate others
• Strong Team Skills/Works Well with Others
• Self-Motivated
• Data Entry or CRM Management
• Strategic Prospecting Skills
• Powerful Rapport Building
• Objection Prevention
• Objection Handling
• Closing Techniques
• Post-Sale Relationship Management
• Decisive and Comfortable making Quick Decisions
• Organized
• Ability to Build Relationships (within and outside the institution)
• Ability to Unite a Team under a Shared Vision
• Always represent the company well
• Project management
• The ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with bank exposure to loss and fraud
• Mathematical skills
• Work well under pressure and in a fast paced environment
• Ability to identify opportunity to educate customers of more products and services that may fit their needs (cross promotion)
• High degree of accuracy
• Maintain confidentiality at all times
• Maintain a positive can-do attitude towards your team and customers
• Knowledge of various federal regulations including Bank Secrecy Act, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Biley Act, Regulation E and teller roles and responsibilities relating to each act
• Punctual
• Driven to succeed and open minded to learn more about new technology within our industry

Education

High School Diploma or GED required, college preferred

Five years customer service experience required, Three years banking experience preferred.

Supervisory experience required.

Equal Opportunity Employer/Disability/Veterans. Richwood Bank is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Candidates are subject to background and credit checks. Employement is contingent upon results that meet company standards and applicable laws.