Optage Scheduling Coordinator - Home Health

Scheduling Coordinator

Find purpose and passion in your work with a team focused on enriching the lives and touching the hearts of older adults. Presbyterian Homes & Services (PHS) is looking for someone like you. You benefit from a cohesive, home-office team and supportive organization with opportunities to learn and grow.

Optage, the Home & Community division of PHS is seeking a full-time medical administrative professional to fill our Scheduling Coordinator position. The Scheduling Coordinator is responsible for coordinating schedules with clients, families, caregivers, and employees to ensure service delivery per the established plan of care.

The Scheduling Coordinator reports to the Optage Services Manager or management designee.

Responsibilities

Duties include but are not limited to:

• Create and maintain schedules for home health visits, matching client needs with caregiver availability and qualifications.
• Communicate changes or updates in schedules promptly to clients, families, caregivers, and employees.
• Monitor client care needs and adjust schedules as necessary to accommodate changes in condition or service requirements.

Facilitate communication among patients, caregivers, employees, and interdisciplinary teams to ensure seamless care delivery.

Provide timely follow-up on client inquiries, requests, and feedback.

Maintain client records and electronic files to ensure information is accurate and complete. Commit to the highest, feasible level of confidentiality possible ensuring adherence to all HIPAA security requirements. Assist in quality assurance activities.

Qualifications

• High school diploma or equivalent.
• Minimum of one year experience in home health, hospice, senior housing, or health care-related environment preferred.
• Must understand basic medical/clinical terminology and reimbursement.
• Must have strong communication, problem-solving skills, and customer experience focus.
• Must be able to work independently and multi-task with minimal supervision.
• Must be a team player, willing to take directions and accept responsibility for specified objectives.
• Demonstrated computer proficiency including Microsoft Office and other computer programs.
• Demonstrated compatibility with PHS's mission and operating philosophies.
• Demonstrated ability to read, write, speak and understand the English language to communicate with all customers.

Pay Range

The estimated starting pay range for this role is $20.22 - $24.92 per hour. This good faith estimate is based upon PHS's typical starting pay range for this role. Actual pay range depends upon many factors including each individual employee's qualifications and market conditions and is subject to change.

Benefits

Full-time benefits-eligible employment begins at a minimum of 30 hours per week:

• Health, and dental, including applicable HSA & FSA
• Employer Contribution to HSA for eligible Health Plans
• Life insurance (AD&D)
• Retirement, with eligibility for an employer match
• Holiday pay and extended sick

Full and Part-time benefits-eligible employment working between 20-29 hours per week:

• Vision insurance
• Voluntary short-term & long-term disability
• Accident & hospitalization coverage
• Education assistance programs

All employees:

• Accrue PTO (Paid time off)
• Same-day pay
• Employee assistance program (EAP)
• College partnership educational discounts
• Access to Learn to Live Resources

About PHS

Presbyterian Homes & Services (PHS), based in St. Paul, Minnesota, is a nonprofit, faith-based organization providing a broad array of high-quality housing choices, care and services options for older adults. Some 8,000 employees serve more than 41,800 older adults through 60 PHS-affiliated senior living communities in Minnesota, Iowa and Wisconsin, and through Optage home and community services. PHS is also co-owner of Genevive, the largest geriatric primary care practice in Minnesota, providing comprehensive care for more than 15,500 older adults. Established in 1955, PHS has earned the reputation as an innovative leader dedicated to promoting independence, purposeful living and the overall well-being for those they serve. Today, PHS is one of the largest nonprofit providers of senior housing and services in the nation.

PHS is an EEO/AA employer. All applicants will receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, or status with regard to public assistance.