Supervisor, Technical Business Analysis

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit .

• Supervises and/or leads the work of other technical business analysts; including assignment of tasks, evaluation of performance, training, coaching, and ongoing career development.

• Creates requirements-gathering documents to identify business and user needs.

• Creates functional specifications (as well as any other documentation needed) to clearly denote scope and requirements to development and QA teams.

• Creates wireframes or prototypes using Axure RP, or related tools.

• Gathers and adapts business requirement feedback from key stakeholders for new development (ex. Project teams, other COE teams)

• Coordinates with developers, QA teams, and users to plan and execute test processes and ensure functionality and user acceptance.

• Performs deployment verification on Production site(s).

• Performs regression testing for each release (Pre and Post release).

• Assists with internal trainings for new features – ‘Train the Trainer’.

• Assists product leads with writing user stories for new features.

• Assists product development and R&D with client focus groups on features/topics, if needed.

• Assists with product troubleshooting and triage, when required and appropriate.

• Prepares and posts defects/support requests. Manages through to completion and release.

• Supports others with new feature configurations and new project rollouts, if appropriate.

• Assists teams with technical assistance and clarifying functionality for SOP (standard operating procedure) documentation.

• Creates and maintains complex power apps using “low code, no code” tools adopted by IT teams.

• Works with external and internal stakeholders to identify business needs and develop product road maps.

Required Skills

• Ability to lead and supervise others.

• Ability to work collaboratively within a team and independently (with peers, staff, clients, and leadership).

• Ability to work efficiently and accurately so that tasks and projects are completed on time and accurately.

• Proven ability to take initiative and seek solutions.

• Ability to develop a working knowledge of PCG products.

• Strong analytical skills, including the ability to analyze, organize, and present data.

• Strong attention to detail.

• Organization, planning, and time management skills.

• Effective communication skills (presentation, facilitation, and written).

• Curious to learn multiple states, product, and program functions.

• Ability to build and maintain business relationships.

• Ability to use sound judgment in completing tasks and when to seek guidance from Product/ Technology Leads when needed.

Education : Bachelors Degree

Experience

• 7+ years of business analysis and/or product design experience.

• Proven record of excellence in documenting, designing, and delivering technical solutions.

• Experience with wireframing/prototyping tools such as Axure RP or Balsamiq suggested or ability to quickly learn.

• Knowledge of Asana, JIRA, MS Project, and other project tracking tools preferred.

• Proficiency in MS Office products, including PowerPoint, Excel, and Word.

• Experience supervising and coaching other technical business analysts

• Prior Education, Health, or Mental Health field experience is a plus.

Certification

N/A

Working Conditions

• Remote, with occasional (~10-15%) travel to client sites, PCG offices, and othervenues for client and team working sessions/meetings

Supervisory Responsibility

This is a people management job with direct reports. All PCG people managers are expected to:

• Delegate work across the team to achieve business results

• Motivate, engage, and retain team members

• Develop and grow high performing individuals and teams

Compensation:

Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides a reasonable range of compensation for this role. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave.

Range: $82,000 - $115,000

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PCG does not sponsor newly hired foreign national workers for work authorization, including H-1B sponsorship.

EEO Statement:

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.

Public Consulting Group is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, protected veteran status, or status as a qualified individual with a disability. VEVRAA Federal Contractor.