Retail Systems Business Analyst
Rainbow Stores
Job Description
Job Description
Retail Systems Business Analyst (Store Operations Focus)
Position Summary
We are seeking a Retail Systems Business Analyst to serve as a critical liaison between store operations and IT. This role bridges the gap between end users and technical teams, ensuring that retail systems effectively support day-to-day store operations. The ideal candidate will bring strong functional knowledge of retail processes and enterprise systems, along with a passion for improving workflows, supporting users, and documenting best practices.
Key Responsibilities
- Act as the primary point of contact for functional questions and issues related to retail systems
- Support store operations teams with daily system usage, troubleshooting, and process guidance
- Translate business needs into clearly defined requirements for IT and development teams
- Triage and resolve issues when possible; escalate complex technical problems appropriately
- Serve as a bridge between end users and technical teams
- Communicate system capabilities, limitations, and enhancements in business-friendly terms
- Partner with IT to prioritize enhancements and ensure alignment with operational needs
- Participate in testing of system enhancements, updates, and bug fixes
- Develop and execute test plans to validate functionality and ensure business requirements are met
- Identify defects, document findings, and coordinate resolution with IT teams
- Create and maintain clear, user-friendly documentation for system processes
- Build and manage a knowledge base of “how-to” guides and FAQs
- Develop division-specific documentation (e.g., PO Entry processes by merchandise category)
- Standardize best practices across departments where applicable
- Analyze current workflows and identify opportunities for efficiency and accuracy improvements
- Recommend enhancements to systems and processes to better support store operations
- Help drive adoption of new tools, features, and procedures
Qualifications
Required
- 3–7+ years of experience in retail operations, retail systems, or business analysis
- Strong understanding of brick-and-mortar retail processes (e.g., merchandising, purchasing, inventory, store operations)
- Experience working with enterprise retail ERP systems
- Excellent problem-solving and communication skills
- Ability to translate technical concepts into practical, user-friendly guidance
Preferred
- Experience with Island Pacific ERP on IBM i (AS/400) systems
- Familiarity with other Tier 1 retail ERP platforms (e.g., Oracle Retail, SAP, Blue Yonder/JDA)
- Experience in QA/testing processes and tools
- Background in apparel or multi-category retail environments
Vacancy posted 3 days ago
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