CSR Customer Service Representative - Benefits Services

Job Description

Job Description

BCforward is currently seeking a highly motivated Customer Service Representative - Benefits Services for a job opportunity located in Newark DE 19713

Position Title: Customer Service Representative - Benefits Services

Location: Newark DE 19713

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date. 

Temp to Hire Duration: Contract - 5 months, potential for conversion (based on performance)

Pay Rate: $24.00 Per hour on W2

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per 

Job Description

• Benefit Payment Services assists retirees with questions regarding their pension payments. We are seeking a Customer Service Representative to join our team of call center professionals. The ideal candidate will have strong attention to detail, the ability to take and implement feedback quickly, and a proven capacity to learn new processes.

Responsibilities:

• Receive and manage inbound calls from retirees and pensioners.
• Understand caller requests, problem-solve as needed, and route per client profile.
• Assist with questions about pension payments, tax forms, and withholdings.
• Support retirees in navigating the web portal and processing reprints of tax forms.
• Send forms via mail, fax, and email to participants.

Required Skills & Qualifications:

• Bachelor’s degree.
• Proficiency with Microsoft Word, Excel, internet research, and email.
• Clear verbal and written communication with professional telephone etiquette.
• Strong organization and time management with the ability to prioritize and multitask in a high-volume environment.
• Ability to take feedback and implement changes quickly.
• Reliable attendance and willingness to work overtime when necessary.

Preferred Skills:

• Experience showing progression and added responsibilities in school or work settings.
• Fast learner with adaptability to change and team collaboration.
• Work Schedule and Environment
• In-office, five days a week.
• Monday to Friday, 8:00 a.m. to 5:00/5:30 p.m., overtime eligible.

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k. 

About BCforward: 

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.  BCforward champions the power of human potential to help companies transform, accelerate, and scale.  Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years.  Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.  BCforward is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.  To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum.  As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information.  BCforward will only use this information to complete the recruitment process.  This posting is not an offer of employment.  All applicants applying for positions in the United States must be legally authorized to work in the United States.  The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position.  Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration. 

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

Company Description

About BCforward:\n\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\n\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.