Order Desk - Purchasing

Job Description

Job Description

Description:

Let’s share a little about FBS and then we welcome you to apply:

• We are so proud to be 100% employee-owned. We hire owners, not employees! This means that employees earn ownership in our company through their work and build their net worth based on the company’s change in value over time. Once eligible, you start your journey to ownership with an annual gift of stock averaging 17% of what you make each year! 
• For our seventh consecutive year, we ranked in the Top 10 Best Places to Work in Idaho .
• Franklin Building Supply is a lumber and building material company that has been in business for more than 45 years. We have locations spread across Idaho and one in Nevada.
• We supply just about everything besides plumbing and electrical to build homes. Our focus is on serving professional home builders. Along with providing materials, we install a wide range of products, including framing, overhead doors, insulation, gutters, siding, and more. We also manufacture some products, including trusses, cabinets, doors, and granite countertops.
• Our company is full of outstanding people who have been working for Franklin Building Supply for 10, 20, or 30 years. We’re working harder than anyone else in our market to get better every day, adding value for customers and improving the value of our company for our employee-owners.
• We are committed to working safer, smarter, and more efficiently than ever before. We are investing significantly in tools, equipment, training, and positions like this to help our team reach its potential.
• Along with competitive compensation, we offer competitive benefits that would be expected, including medical/Rx, vision and dental insurance, 401(k), paid time off, holiday pay, disability & life insurance, etc.

Primary purpose: Own the end-to-end ordering and purchasing workflow for TVID Interiors operations (cabinets, countertops, and flooring), ensuring accurate, timely execution of material and installed orders across vendors, builders, and internal teams.

Duties and Responsibilities:

Order Processing & Purchasing

• Process incoming order requests from Job Sync across all product categories (carpet, LVP, tile, cabinets, countertops)
• Create sales orders, purchase orders, and work orders in BisTrack, including correct specialty area, contract type, contact assignment, and reference code linking
• Place carpet and hard surface orders through vendor dealer portals and confirm pricing, quantities, and side marks match measure documents
• Generate cabinet and countertop work orders with accurate machine group routing, SharePoint document links in notes, and correct contract/posting selections
• Coordinate credit release codes with Accounts Receivable when builder accounts are over limit
• Upload order confirmations to purchase orders in BisTrack and mark orders as ordered in Job Sync

Vendor & Document Management

• Pull measure documents, bids, and purchase orders from SharePoint to reference during order entry
• Communicate with vendors on confirmations, substitutions, lead times, and issue resolution
• Maintain vendor contact records and customer references in BisTrack

Operations Support

• Monitor Trello, Job Sync, and open contracts in BisTrack to identify stalled orders
• Assist in inventory management and cycle count support
• Maintain organized paperwork, digital filing, and BisTrack records/reports
• Professionally interact with vendors and internal teams via phone, email, and in person
• Other duties as assigned

Required:

• Strong attention to detail — the role involves pricing, quantities, margins, and contract selections where small errors have real downstream costs
• Comfort navigating multiple software systems simultaneously (BisTrack, Job Sync, SharePoint, vendor portals, Outlook)
• Good judgment and decision-making; able to problem-solve with minimal supervision
• Effective prioritization — able to juggle multiple open orders and vendor follow-ups
• Professional written and verbal communication with vendors and internal staff
• Able to modify daily plans to handle urgent order issues or expedites
• Team-oriented with a service mindset toward field, design, and AR teams
• Thrives under pressure with steady accuracy

Strongly Preferred:

• BisTrack experience (order entry, work orders, purchase orders, receiving)
• Experience with interior finish products (cabinets, countertops, flooring) or construction supply
• Microsoft Office proficiency, particularly Outlook, Excel, and SharePoint
• High School Diploma or equivalent