MEDICAL ASSISTANT

Job Description

Job Description

SUMMARY:

This position is responsible for supporting physicians and clinical staff in providing high-quality patient care in a primary care setting. Responsibilities include greeting and rooming patients, recording vital signs, updating medical histories, assisting with examinations and procedures, managing referrals, and maintaining accurate electronic health records. The Medical Assistant also supports front-office tasks such as scheduling, patient communication, and coordination of care, while ensuring compliance with clinical protocols and patient confidentiality standards.

DUTIES AND RESPONSIBILITIES:

• Greet and prepare patients for visits per MMC protocol by obtaining information such as vital signs, medical history, medication reconciliation, allergies, etc.
• Prepare and maintain examination rooms, ensuring cleanliness and proper equipment availability.
• Assist healthcare providers with patient examinations, diagnostic testing and minor procedures while ensuring comfort and safety.
• Administer injections, immunizations, and medications as directed by the provider.
• Perform point-of-care testing, EKGs, spirometry, and other clinical tasks per training.
• Essure accurate entry of charges and coding support for billing purposes.
• Provide patient education on treatment plans, medications, and follow-up care.
• Accurately document patient information in the EHR.
• Follow infection control and OSHA standards, including proper use of PPE.
• Assist with specimen collection, labeling, and processing for lab testing.
• Provide medical administrative support, including scheduling appointments, managing patient records, faxes, patient calls/messages per protocol.
• Support care coordination by assisting with referrals, authorizations, and prescription refills.
• Participate in quality improvement initiatives and staff meetings.

• Performs other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES:

• This job has no supervisory responsibilities.

QUALIFICATIONS:

• One-year certificate from college or technical school, six months to one year related experience, or equivalent combination of education and experience.

• Certificates, licenses and registrations required:
• Certification as a Medical Assistant from an accredited program preferred.
• Experience in a clinical setting is highly desirable; familiarity with medical practice is a plus.
• Proficiency in performing administrative task related to patient care management.
• Knowledge of basic life support techniques and emergency response protocols.
• Ability to work effectively in a fast-paced environment.
• Strong interpersonal skills to communicate effectively with patients of all ages.
• Attention to detail and strong organizational skills are essential for maintaining accurate records and managing multiple task.
• A commitment to continuous learning and professional development in the medical field.
• Proficiency in front desk operations with experience in customer support roles
• Employees may be required to work 1 Saturday rotation per month.
• Bilingual preferred but not required

• Computer skills required:
• Internet Software;
• Spreadsheet Software (Excel);
• Word Processing Software (Word);
• Electronic Mail Software (Outlook);

COMPETENCIES:

• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Continually required to stand.
• Continually required to walk.
• Occasionally required to sit.
• Continually required to utilize hand and finger dexterity.
• Occasionally required to climb, balance, bend, stoop, kneel or crawl.
• Continually required to talk or hear.
• Occasionally works near moving mechanical parts.
• Occasionally works around fumes, airborne particles, or toxic chemicals.
• Occasionally exposed to bloodborne and airborne pathogens or infectious materials.
• While performing the duties of this job, the noise level in the work environment is usually moderate.
• The employee must;
• occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include: close vision; distance vision; color vision; peripheral vision; depth perception and ability to adjust focus.
• Specialized equipment, machines, or vehicles used: laptop. Fanny Pack, Pulse Oximeter, Tape Measure, Thermometer