Customer Experience Specialist

Job Description

Job Description

Job Type: Full-time (40 hours/week)

Pay: $20.00 – $24.00/hour + Monthly Performance Bonuses

Estimated Annual Earnings: $50,000 – $65,000+ per year (Hourly + Bonuses)

About the Position

At Cincy AutoMall, we are transforming the car-buying experience by building a team-first, customer-centric sales environment.

We are seeking motivated, professional, and customer-focused individuals to join us as Automotive Customer Experience Specialist . This is not a traditional commission-based car sales role . Instead, you will receive dependable hourly pay starting at $20 to $24/hour, plus opportunities to earn monthly bonuses based on both individual and dealership performance.

Our collaborative model eliminates internal competition—customers belong to the dealership, not an individual salesperson. If you love helping people, thrive in a goal-oriented environment, and want a rewarding sales career without relying on commission for your baseline income, we want to hear from you.

Why Join Cincy AutoMall?

• Predictable, Competitive Income: $20.00 – $24.00/hour base pay with no commission draw.
• Bonus Potential: Earn additional monthly bonuses tied to individual and dealership goals.
• No Cutthroat Competition: No fighting over customers, split-deal disputes, or pressure sales tactics.
• Clear Career Progression: Structured pay increases and advancement opportunities into leadership roles.
• Growth & Support: Comprehensive training and continuous support to ensure your success.

Key Responsibilities

• Customer Consultation: Greet customers, listen to their needs, and guide them toward vehicles that fit their lifestyle and budget.
• Vehicle Demonstrations: Present vehicle features and options, perform walkarounds, and conduct test drives.
• Sales Support: Answer questions regarding pricing, financing, and trade-in options; assist customers with credit applications and paperwork.
• Follow-Up & CRM Management: Maintain accurate customer logs in our CRM, follow up via phone, text, and email, and check in with customers post-purchase.
• Team Collaboration: Work closely with dealership management to structure deals and assist team members to ensure every customer receives top-tier service.
• Showroom Maintenance: Keep the showroom welcoming, professional, and compliant with dealership standards.

Who We Are Looking For

No automotive experience? No problem! We welcome applicants from a variety of customer-facing and sales backgrounds, including:

• Retail & Furniture Sales
• Wireless & Electronics Sales
• Hospitality, Food, & Beverage Management
• Banking & Financial Services
• Rental Car & Automotive BDC Departments
• Account Management & Customer Service

Qualifications & Skills:

• Excellent communication and interpersonal skills.
• Comfortable engaging with new people, asking qualifying questions, and closing sales.
• Goal-driven, self-motivated, and open to continuous learning.
• Strong organizational skills and basic computer/CRM literacy.
• Dependable, punctual, and a strong team player.

Career & Pay Progression

Your hourly rate grows as you develop your skills and advance through our advisor tiers:

• Customer Advisor: $20.00 – $22.00 / hour
• Experienced Customer Advisor: $22.00 – $23.00 / hour
• Senior Customer Advisor: $23.00 – $24.00 / hour

Compensation advancement is based on performance, customer experience ratings, sales effectiveness, reliability, and teamwork.

Performance Bonuses

In addition to your hourly rate, monthly performance bonuses are awarded based on:

• Overall dealership sales targets
• Individual sales effectiveness and activity
• Customer satisfaction scores
• Follow-up consistency and CRM accuracy
• Teamwork, compliance, and attendance

How to Apply

Ready to build a successful career in automotive sales without the stress of traditional commission? Apply today with your resume!

Cincy AutoMall is an Equal Opportunity Employer.

\nCompany Description

Cincy Automall is a growing automotive dealership located in Fairfield, Ohio, serving customers throughout Cincinnati and the surrounding communities.

We specialize in quality pre owned cars, trucks, and SUVs across a wide variety of makes and models. Our goal is to provide customers with a straightforward, professional buying experience while building a team that takes pride in the way we do business.

At Cincy Automall, every department plays an important role in our success. From sales and customer service to vehicle reconditioning, service, and dealership operations, we are focused on creating an environment where dependable, motivated people can contribute, grow, and build long term careers.

As our dealership continues to grow, we are looking for team members who are driven, reliable, willing to learn, and committed to doing quality work. We value people who take ownership of their responsibilities, communicate well, and want to be part of a team that is continually improving.

Company Description

Cincy Automall is a growing automotive dealership located in Fairfield, Ohio, serving customers throughout Cincinnati and the surrounding communities.\n\nWe specialize in quality pre owned cars, trucks, and SUVs across a wide variety of makes and models. Our goal is to provide customers with a straightforward, professional buying experience while building a team that takes pride in the way we do business.\n\nAt Cincy Automall, every department plays an important role in our success. From sales and customer service to vehicle reconditioning, service, and dealership operations, we are focused on creating an environment where dependable, motivated people can contribute, grow, and build long term careers.\n\nAs our dealership continues to grow, we are looking for team members who are driven, reliable, willing to learn, and committed to doing quality work. We value people who take ownership of their responsibilities, communicate well, and want to be part of a team that is continually improving.\n