Product Manager I

Work Location:

Mount Laurel, New Jersey, United States of America

Hours:

40

Pay Details:

$91,000 - $136,240 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Enterprise Enabling Functions

Job Description:

The Product Owner I is responsible to ensure that a development team (pod) is creating value for the organization through the delivery of customer-focused product increments. This entails aligning with other Product Owners and senior management to follow a product vision, creating and maintaining a prioritized product backlog, managing delivery blockers, continuously assessing customer feedback. Oversee the end to end management of assigned products, services and programs including features, benefits and characteristics that meet customer needs and are priced to meet the Bank's profit and loss objectives. Manage a particular product or function supporting in the achievement of a business strategy. Act as source for innovation led through customer insights and creating a better customer/employee experience with a particular product. The role is accountable for business results and product sales, working with Acquisition teams to ensure widget/volume targets are met.

Depth & Scope:

• Key subject matter expert professional role requiring substantial knowledge / expertise in a complex field and knowledge of broader related areas

• Own the Easy Apply deposit account onboarding experience as a product area

• Define, prioritize, and manage the product backlog focused on customer experience improvements

• Translate business, customer, and risk requirements into user stories and features

• Partner with backend and architecture teams to deliver scalable, compliant solutions

• Collaborate closely with risk and controls partners to ensure fraud protections are designed into the flow without unnecessary customer friction

• Support agile delivery and release execution

• Accountable for specialized product development support based on sound product expertise and knowledge of Agile/Scrum processes, roles and practices

• Integrates knowledge of the enterprise sub-function's or business line's overarching strategy in developing solutions across multiple functions or operations

• Interprets internal/external business challenges and the industry environment, recommends course of action and best practices to improve products, processes or services

• Leads and integrates cross-function understanding within their own field of specialty, and /or projects with significant resource requirements, risk and / or complexity

• Solves or may lead others to solve complex problems; leads efforts or partners with others to develop new solutions

• Uses sophisticated analytical thought to exercise judgement and identify solutions

• Impacts the achievement of sub-function or business line objectives within the area they are accountable for

• Communicates difficult concepts; converts information to compelling business context and advice; influences and gains alignment across increasingly senior stakeholders

• Works autonomously as the lead and guide others within area of expertise

Education & Experience:

• Undergraduate degree and / or product certificate

• 7+ years relevant experience

• 3-5 years Product Owner or Agile related delivery experience

• Certified Scrum Product Owner (CSPO) certification and project management experience considered an asset

• Scaled Agile Framework (SAFe) certifications or experience operating in scaled agile delivery considered an asset

Customer Accountabilities:

• Partners with senior management to support the delivery of a product vision

• In alignment with the product vision, create and maintain a product backlog that will provide the most customer or end user value

• Continuously aligns with senior management on the product delivery roadmap, defined Minimum Marketable Features or Minimum Viable Products and release cadence

• Reviews performance analytics; recommend and champion strategies to enhance the customer or end user product experience

• Proactively engages established business process partners to ensure customers or end users are prepared for application changes and establish Day 2 processes

• Proactively raises issues that impede the efficient delivery of customer-focused increments

• Develop and maintain a robust understanding of the regulatory requirements, customer, market, and industry to deliver product and process innovation to improve the value proposition

• Develop and implement products/policies and procedures in such a way that it enhances the end to end customer experience (including training, enhancement and irritant reduction) while achieving business objectives

• Act as Subject Matter Expert for product-related inquiries

• May lead business plans leveraging Acquisition and Segments teams to increase new account growth and track P&L impact

• Liaise with partners (i.e. Marketing, Phone Channel, Retail) to understand industry and customer trends; analyze challenges and identify areas of opportunity through customer research, focus groups, and external secondary research; facilitate ideation sessions and build necessary business cases for NPD, identifying solutions and building stronger plans for growth

• Build and maintain effective relationships with sales distribution, key internal stakeholders and/or external partners to ensure that customer needs are considered in strategic decisions and in the development of options, solutions and alternatives

• Lead and facilitate problem solving sessions with partners and vendors

• Design end to end process for development, implementation, use, reporting and feedback on developed products and segments

• Participate in the day to day management of the product(s), identifying and implementing product features and enhancements, providing business case support of recommendations and assisting in the strategic development of new initiatives

Shareholder Accountabilities:

• Adheres to enterprise frameworks or methodologies that relate to activities for own business area / journey

• Ensures on-going strategic alignment with senior management, providing feedback as appropriate

• Understands the internal business and technical environment, proactively defining, aligning or integrating with relevant stakeholders, shared services control groups (or platform as appropriate

• Proactively manages business stakeholders to obtain inputs needed for product development in a timely manner

• Monitors the regulatory environment and partner with the senior management to consider changes to product strategy as needed

• Actively coordinates and engages in risk, quality and/or business testing management

• Empowered to make product delivery decisions, escalating to senior management as appropriate

• Actively communicates to business, technology and senior management regarding product changes and backlog priorities

• Works cohesively with peers to reinforce Agile processes

• Compiles performance metrics and share with relevant stakeholders

• Defines the OKRs in partnership with numerous stakeholders across the organization

• Protects the interests of the organization- identify and manage risks, and escalate non-standard, high risk activities as necessary

• Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts

• Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite

• Deliver financial results for the product / product suite via operation of all available 'levers': pricing, margin, volume etc., create and deliver business cases to achieve strategic business results (acquisition, retention, customer experience, engagement and market share)

• Support Senior Management as a subject matter expert for the product(s) portfolio through all forms of written and verbal presentations, (product reviews, planning and forecasting, strategic review sessions)

• Conduct ongoing industry and competitive analysis to obtain market insights and ensure Acquisition Teams are kept informed of matters to be competitive and win in the market place

• Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques

• Ensure effective product policies and processes are established to support business processes align with risk appetite

• Oversee product management deliverables within budget and as per the approved product plan, working with business partners to develop the content of those deliverables

• Champion the development of the annual business plan and the monthly/quarterly forecast process

• Participate and collaborate on initiatives with internal and external service providers (IT, operations, legal, compliance, marketing etc.) to ensure the product meets TDBG objectives and standards

• Develop / maintain productive working relationships with distribution channel owners

• Be knowledgeable of and comply with Bank and Industry Codes of Conduct

Employee/Team Accountabilities:

• Participates fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues / points of interest

• Provides thought leadership and / or industry knowledge for area of expertise in product area and participate in knowledge transfer within the team and business area / journey

• Participates in personal performance management and development activities, including cross training within own team

• Keeps others informed and up-to-date about the status / progress of delivery and / or all relevant or useful information related to day-to-day activities

• Contributes to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices

• Leads, motivates and develops relationships with internal and external business partners / stakeholders to develop productive working relationships

• Contributes to a fair, positive and equitable environment that supports a diverse workforce

• Acts as a brand ambassador for the business area / journey and the bank, both internally and / or externally

• Provide thought leadership and/ or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel - Occasional

• International Travel - Never

• Performing sedentary work - Continuous

• Performing multiple tasks - Continuous

• Operating standard office equipment - Continuous

• Responding quickly to sounds - Occasional

• Sitting - Continuous

• Standing - Occasional

• Walking - Occasional

• Moving safely in confined spaces - Occasional

• Lifting/Carrying (under 25 lbs.) - Occasional

• Lifting/Carrying (over 25 lbs.) - Never

• Squatting - Occasional

• Bending - Occasional

• Kneeling - Never

• Crawling - Never

• Climbing - Never

• Reaching overhead - Never

• Reaching forward - Occasional

• Pushing - Never

• Pulling - Never

• Twisting - Never

• Concentrating for long periods of time - Continuous

• Applying common sense to deal with problems involving standardized situations - Continuous

• Reading, writing and comprehending instructions - Continuous

• Adding, subtracting, multiplying and dividing - Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more (

Additional Information:

We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you're passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process

We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at View email address on click.appcast.io . Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.

Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.