Underwriting Support Specialist/Sr. Underwriting Support Specialist

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem‑solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! The primary purpose of this position is to act as a resource and serve as an integral member of the underwriting team able to overcome obstacles in the workload and meet timelines by fulfilling basic underwriting support responsibilities. This position will handle day‑to‑day client servicing including managing workflow and reinforcing the ease of doing business with Markel by meeting or exceeding agents/brokers expectations and providing quality service on a consistent basis. Job Responsibilities Serve as point of contact for agents/brokers by gathering information on behalf of the underwriters, answering questions, resolving low‑complexity issues, facilitating overall serving of accounts and processing business transactions not requiring review/signoff by an underwriter. Take necessary measures to obtain information needed to finalize inquiries/transactions and maintain a suspense and follow‑up system for outstanding underwriting items. Ensure accuracy of information inputted into all appropriate systems and verify that all necessary documentation is in the file. Rutine communicate with team members, agents/brokers and other key business partners to research and gather necessary information to review, analyze and complete transactions. Utilize and adhere to internal guidelines, procedures and service standards to ensure that all assigned work/transactions are processed in a timely manner and meet compliance standards. Participate in problem‑solving activities to define problems, identify root causes, design and test solutions, implement solutions and utilize continuous‑improvement methodologies to improve processes and procedures in an effort to work more efficiently and effectively and permanently eliminate problems. Under underwriter direction, attach appropriate forms and make policy changes as requested. Establish, support, and maintain effective relationships and/or regular contact with clients and build strong relationships with employees across the organization. Participate in special projects and other duties as assigned to assure efficient operation of the team, customer needs are met, and business results are achieved. Education High school diploma required; bachelor’s degree preferred. Work Experience / Skill Sets Excellent oral and written communication and organizational skills. Ability to multi‑task in a fast‑paced environment. Ability to work independently and within a team. Ability to follow process and attention to details. Willingness to work toward insurance designation (AINS). Intermediate level of proficiency in MS Word and Excel. Pay information: The base salary offered for the successful candidate will be based on compensable factors such as job‑relevant education, job‑relevant experience, training, licensure, demonstrated competencies, geographic location, and other factors. The national average salary range for the Underwriting Support Specialist position is $21.78–$29.95 per hour with a 5% incentive; the Sr. Underwriting Support Specialist position is $24.62–$33.85 per hour with a 5% incentive. Benefits All full‑time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance. 401(k) with employer match contributions. Employee Stock Purchase Plan. PTO, corporate holidays and floating holidays. Parental leave. Markel does not provide visa sponsorship for this position, now or in the future. Markel is an equal‑opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic, including race, color, sex, religion, creed, national origin or place of birth, ancestry, age, disability, sexual orientation, gender expression or identity, genetic information, sickle cell trait or atypical hereditary cellular or blood trait, and many others as required by law. #J-18808-Ljbffr