Offshore Operational Specialist

NYU Langone Health is an integrated health system delivering comprehensive care across 6 inpatient locations and over 320 outpatient sites, supported by a $14.2 billion revenue system and two tuition‑free medical schools. Position Summary Offshore Operations Specialist, Revenue Cycle – responsible for the day‑to‑day operational oversight of offshore teams supporting hospital accounts receivable (A/R) functions. Works as the primary liaison between onshore A/R teams and offshore partners, monitoring performance, addressing workflow questions, escalating issues, and ensuring alignment with hospital billing workflows, SLAs, and regulatory requirements. Reports to the Offshore Operations Manager. Job Responsibilities Offshore Operational Oversight (Hospital A/R) Provide daily oversight of offshore teams performing hospital A/R activities such as billing follow‑up, claim correction, denial support, and account resolution. Monitor offshore productivity, quality, and adherence to hospital A/R workflows and SLAs. Review completed work to identify errors, trends, or training gaps impacting hospital A/R outcomes. Ensure offshore teams understand task expectations, account handling requirements, and escalation protocols. Workflow Execution & Clarification Serve as primary point of contact for offshore teams regarding hospital A/R workflows, processing questions, and operational guidance. Clarify unclear or incomplete workflows and partner with onshore teams to obtain resolution as needed. Ensure offshore teams work from current, approved hospital A/R guidance and system instructions. Support implementation of workflow updates related to Epic changes, payer updates, or operational improvements. Issue Identification, Escalation & Resolution Support Identify operational issues, quality risks, or systemic trends impacting offshore hospital A/R work. Escalate complex, high‑risk, or recurring issues to senior specialists or management with clear findings and supporting data. Partner with offshore vendors to address performance issues and implement corrective actions. Track issues through resolution and validate effectiveness of corrective actions. SLA Monitoring & Reporting Track offshore performance against defined SLAs, productivity targets, and quality standards. Utilize reporting tools to analyze hospital A/R data impacted by offshore work. Prepare and present operational findings, trends, and improvement opportunities to offshore management and revenue cycle leaders. Support identification of opportunities to enhance cash performance, reduce rework, and improve turnaround times. Documentation & Knowledge Support Review, update, and maintain hospital A/R workflows and job aids used by offshore teams. Ensure documentation is accurate, clear, and aligned with current operational and system requirements. Participate in and support knowledge‑sharing sessions with offshore teams to reinforce best practices and expectations. Compliance & Controls Ensure offshore hospital A/R activities comply with federal, state, and payer regulations, and NYU Langone Health policies. Monitor adherence to data security, access controls, and compliance standards related to offshore operations. Projects & Collaboration Participate in operational meetings, workflow development sessions, and offshore governance forums. Support special projects related to offshore hospital A/R operations, performance improvement, or vendor optimization. Perform other duties as assigned. Travel Requires up to 20 % travel, including domestic offices and periodic international vendor site visits. Minimum Qualifications Education Associate’s degree in information technology, computer science, business, healthcare administration, or related field, or equivalent experience. Experience 2‑4 years in a billing office or healthcare setting with prior experience in healthcare finance, operations, medical reimbursement, and managed care contracts preferred. Knowledge of revenue cycle operations. Qualified candidates must be able to communicate effectively with all levels of the organization. Benefits NYU Langone Health offers a comprehensive benefits and wellness package, including financial security benefits, a generous time‑off program, employee resource groups, and a holistic wellness program focusing on physical, mental, nutritional, sleep, social, financial, and preventive care. Salary Range Salary range: $66,300‑$80,000 annually. Actual salaries depend on experience, specialty, education, and hospital need. The range does not include bonuses, incentive pay, differential pay, or other compensation or benefits. Pay Transparency Notice To view the pay transparency notice, please review the NYU Langone Health salary disclosure. Equal Opportunity Employer NYU Langone Health is an equal opportunity employer and is committed to inclusion in all aspects of recruiting and employment. Qualified individuals are encouraged to apply. Know Your Rights: Workplace discrimination is illegal. #J-18808-Ljbffr