Senior Specialist, Production Support

Senior Specialist, Production Support Location: Lake Mary, LM or Pittsburgh, PA. This role is part of the Global Clearing team at BNY. Responsibilities Experience supporting production applications in a 24x7/always-on environment, including on-call rotation support. Strong troubleshooting and root-cause analysis skills across application, OS, and infrastructure layers; able to drive complex incidents to resolution. Hands‑on experience with monitoring, alerting, and observability (metrics, logs, traces), including defining SLIs/SLOs and tuning alerts to reduce noise. Problem management experience, including post‑incident reviews, corrective/preventive actions, and tracking issues to closure. Release and change management experience (production readiness reviews, deployment validation, rollback planning, and change controls/PTO). Capacity and performance management skills; ability to identify bottlenecks, forecast demand, and recommend scaling improvements. Ability to partner effectively with development, QA, operations, and infrastructure teams; clear written and verbal communication with technical and non‑technical stakeholders. Documentation skills, including creation of runbooks, operating procedures, architectural diagrams, and design specifications. Qualifications Bachelor's degree in computer science or a related discipline, or equivalent work experience. 4‑6 years of experience in applications support or production environment required; experience in the securities or financial services industry is a plus. AI: Demonstrated skill in AI prompting and the practical use of AI tools to improve development productivity, problem‑solving, and support workflows. 6‑12 years in production support (L2) for both mainframe and Java technologies. Mainframe: Proficiency in COBOL, JCL, DB2, CICS, and VSAM. Java: Proficiency in Java, RESTful Web Services, SQL, and Unix/Linux environments. Familiarity with monitoring tools (e.g., Splunk, AppD), ticketing systems (e.g., ServiceNow), and version control (e.g., Git/Windsurf). Strong analytical, troubleshooting, and communication skills, with experience in high‑pressure 24x7 environments. Compensation and Benefits Base salary offered may vary depending on multiple individualized factors, including market location, job‑related knowledge, skills, and experience. Base salary is only part of the total rewards package, which may include eligibility for an annual discretionary incentive award. Eligible employees may enroll in a 401(k) plan and participate in Company‑sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee’s eligible dependents. Eligible employees may also receive other benefits, including various paid time off benefits, such as vacation and sick time, dependent on the position offered. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans. #J-18808-Ljbffr BNY