Installation & Field Enablement Specialist

Job Description

Job Description

Be Part of Our Next Chapter  

 

For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!

We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.

 

Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving .  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.

Responsibilities

•Provide on-site and remote support during critical installations of digital signage equipment, including displays, media players, mounting hardware, and networking components, ensuring adherence to project specifications and installation.

•Escalate complex issues to engineering or product support, documenting resolution steps for future reference..

•Assess installer competency through practical demonstrations and provide ongoing coaching to reinforce best practices.

•Collaborate with sourcing to identify and implement online portals and tools that automate the training and certification process, enabling real-time access to training modules and tracking completion and rates.

•Develop and maintain a centralized training repository with on-demand content for installers, accessible via online platforms.

•Analyze training completion rates, certification outcomes, and installer feedback to continuously improve training content and delivery methods.

•Identify opportunities to streamline the training process, reduce onboarding time, and enhance field readiness.

•Update training materials and manuals to reflect new products, procedures, and industry standards.

•Conduct pre-installation site surveys to evaluate site readiness, verify infrastructure requirements, and identify potential installation challenges.

•Communicate findings to Deployment Support, Deployment and project teams and recommend necessary adjustments to mitigate risks during installation.

•Perform post-installation site audits to assess installation quality, verify equipment functionality, and ensure compliance with established standards.

•Document findings, provide corrective actions, and follow up to confirm resolution of identified issues.

•Implement a standardized audit checklist to drive consistency across all installation sites. guidelines.

•Develop, maintain, and update comprehensive installation documentation, including BOMs, wiring diagrams, and configuration instructions.

•Capture field insights and incorporate lessons learned into training materials and documentation updates.

•Gather feedback from installers and field technicians to identify common challenges and potential areas for process improvement.

•Collaborate with engineering and product development to integrate new digital signage products into field installation processes.

Capabilities

•Excellent written and verbal communication skills

•Be able to prioritize tasks and work under minimal supervision and pressure

•Demonstrate adaptability in responding to challenges and evolving business needs.

•Be able to demonstrate ownership and accountability

•A good team player

•Honesty and integrity

•Be respectful and empathetic

•Can work in global organization across matrixed structures to deliver global outcomes

Qualifications

•Associate degree in Engineering, or related field, or equivalent experience.

•2+ years of experience in field installation, preferably in digital signage, AV systems, or IT infrastructure.

•Strong troubleshooting and problem-solving skills and the ability to work independently in the field.

•Proficiency in reading technical drawings, wiring schematics, and equipment specifications.

•Willingness to travel to various installation sites as needed, including overnight install.

Preferred Qualifications:

•Experience in MS Office tools is highly preferred. 

Full Salary Range: $70,400/year (minimum), $75,200/year (midpoint), $80,000/ (maximum).

Pay is based on relevant experience, skills, education, internal equity, and market data. Well-qualified candidates can generally expect offers around the midpoint. Candidates who meet the minimum qualifications but have more limited directly relevant experience for this specific role are typically placed nearer the minimum, while highly experienced candidates with strong role alignment may be placed closer to the maximum.

About Coates

We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.

Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.

Join a Crew that Cares

Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).

The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.

Be inspired To Be More

We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.

Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law). 

Fraud Alert: Employment Scam Advisory

 

It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as  coatesgroupcareer.com .

 

We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.

 

Please be advised of the following:

- Coates does not operate or communicate through any domain resembling "@coatesgroupcareer.com "

- We   do not contact employment candidates via email to solicit personal or financial information

- All applications for employment must be submitted through our official website or directly through our LinkedIn profile: Coates Group

- All emails from us will come from our official domain, which is [at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at] hire.lever [dot]co  

 

If you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information. Your safety and trust are of the utmost importance to us. Thank you for your vigilance.

 

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.