Retail Associate

Position Overview

Easton Select Group is seeking a customer-focused and dependable Retail Associate to support daily retail operations and deliver an exceptional in-store customer experience across our pool and backyard leisure retail locations. This role is responsible for assisting customers with product selection, maintaining store organization, supporting inventory activities, and helping ensure the retail environment remains clean, organized, and welcoming.

The Retail Associate works closely with Store Leadership, Operations, and Service teams to help customers find the right products and solutions to maintain safe, clean, and enjoyable pool environments. This position plays an important role in supporting customer satisfaction, store appearance, and daily operational success.

The ideal candidate is friendly, reliable, team-oriented, and eager to learn about pool products, water care, and retail operations.

Core Responsibilities

Customer Service & Sales Support

• Greet customers in a friendly, professional, and helpful manner
• Assist customers with product selection, pool care questions, and general retail inquiries
• Provide recommendations on pool chemicals, equipment, accessories, toys, and seasonal products
• Educate customers on basic pool maintenance and product usage as needed
• Promote store programs, seasonal promotions, and service offerings when appropriate
• Deliver excellent customer service and maintain a positive shopping experience

Retail Operations & Store Support

• Operate point-of-sale (POS) systems and process transactions accurately
• Handle cash, credit card transactions, returns, and exchanges responsibly
• Assist with opening and closing procedures as assigned
• Maintain clean, organized, and fully stocked sales floors, checkout areas, and displays
• Support daily operational tasks to ensure efficient store functionality

Inventory & Merchandising

• Receive, unpack, organize, and stock inventory shipments
• Ensure products are properly labeled, displayed, and merchandised according to company standards
• Monitor stock levels and communicate inventory needs or shortages to management
• Assist with cycle counts, inventory organization, and seasonal product setup
• Help maintain a clean, safe, and organized inventory and retail environment

Team Collaboration & Communication

• Work collaboratively with store managers, service teams, and fellow associates to support customer and operational needs
• Communicate customer feedback, operational concerns, and inventory needs to leadership
• Support a positive, team-oriented, and customer-focused work environment
• Assist with additional operational or retail responsibilities during peak seasonal periods
• Maintain professionalism during all customer and team interactions

Safety & Compliance

• Follow company safety procedures related to retail operations and pool chemical handling
• Maintain awareness of safe storage and handling practices for pool chemicals and supplies
• Ensure retail and storage areas remain clean, organized, and compliant with company standards
• Support a safe environment for customers and employees at all times

Qualifications

Required Qualifications

• High school diploma or equivalent preferred
• Previous customer service, retail, or sales experience preferred
• Strong communication and interpersonal skills
• Positive attitude and customer-service-oriented mindset
• Ability to work weekends, holidays, and flexible schedules during peak seasons
• Ability to lift and carry 25-50 lbs including pool products, chemicals, and supplies
• Ability to work in a fast-paced retail environment

Preferred Qualifications

• Knowledge of pool products, pool chemicals, or outdoor living products preferred
• Experience operating POS systems and handling retail transactions preferred
• Interest in learning pool water chemistry and product applications preferred
• Experience within seasonal retail or service-based industries is a plus

Skills & Competencies

• Customer service and communication skills
• Retail sales and product support
• Organization and attention to detail
• Team collaboration and adaptability
• Inventory handling and merchandising support
• Problem-solving and customer engagement
• Reliability and professionalism

About Us

Easton Select Group is a Massachusetts-based company specializing in pool services and backyard leisure products. Built on a 50-year legacy as a second-generation family business, Easton Select Group is recognized for quality, operational excellence, and innovation.

The company operates a diversified portfolio of brands, providing tailored pool products, services, and expertise for homeowners nationwide. Easton Select Group continues to grow through strategic acquisitions, strengthening its ability to deliver industry-leading service and support across a highly fragmented market.

What We Offer

• 9 paid holidays
• Paid vacation and sick time
• Employer-matched 401(k)
• Employer-paid life insurance
• Optional supplemental life insurance
• Medical, dental, and vision insurance plans

Equal Opportunity Employer

We are proud to be an Equal Opportunity Employer and are committed to fostering a diverse, equitable, and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected characteristic.