Parts Counter Sales Representative

Parts Sales RepresentativeFull-Time | Non-Exempt Reports To: Parts ManagerJoin a company with deep roots and a bright future – and grow with a team that values integrity, service, and success.At Crown Power & Equipment, the Parts Sales Representative plays a vital role within our organization. This position is responsible for assisting both external customers and internal departments with their parts needs, helping to ensure timely service and smooth operations. As the primary point of contact at the parts counter and on incoming department calls, the Parts Sales Representative provides top-notch customer service while building strong, lasting relationships that support continued customer loyalty.Why Crown Power & Equipment?At Crown Power & Equipment, we're more than a dealership – we're a trusted partner in the field. For over 33 years, we've delivered a full lineup of dependable outdoor power equipment and heavy machinery from leading brands like Case IH, Kubota, Vermeer, Grasshopper, Hustler, and Cub Cadet. Our steady growth and loyal customer base are no accident – they're the result of a team that puts service first and relationships at the heart of everything we do. Many of our employees – and customers – have been with us since day one, and we're just getting started.What You'll Get: Benefits & PerksIn addition to competitive wages, Crown Power & Equipment offers:Medical, Dental, Vision – 85% of employee-only premiums paid by Crown Power.Basic Life Insurance – $25,000 provided at no cost, with voluntary buy-up options.Voluntary Benefits – Critical Illness, Accident, and Short-Term Disability.PTO – Paid time off accrues bi-weekly and is available immediately.Paid Holidays.401(k) Plan – Eligible after 90 days with a company match up to 4%.Employee Discounts on products and services.What You'll Do: Key ResponsibilitiesAssist internal and external customers in person and over the phonePrepare parts order quotes and determine parts availabilityPlace and receive parts ordersDeliver parts as neededMaintain accurate inventory and organized product displaysStock inventory and assist with merchandisingMatch invoices with packing slips for accuracyUtilize business systems and computer programs efficientlyAdapt to changes in responsibilities as business needs evolveAdhere to all company safety policies and actively participate in scheduled safety meetingsAssist with other duties as required to ensure smooth and efficient department operationsRequirementsWhat We're Looking For: Qualifications & SkillsDemonstrated ability to respond to customer inquiries promptly, professionally, and with a customer-first mindsetStrong verbal and written communication skillsExcellent interpersonal skills and polished phone etiquetteSkilled in conflict resolution with effective time management abilitiesCapable of multitasking while maintaining accuracy and attention to detailAble to work independently and collaboratively within a team environmentProficient in Microsoft Office Suite (Word, Excel, Outlook); experience with HBS software is a plusFamiliarity with Case IH and Kubota equipment and parts is preferred, but not requiredHigh school diploma or GED required; additional technical or vocational training is a plusPhysical RequirementsAble to stand for extended periods and perform physical movements such as walking, climbing stairs, reaching, pushing, pulling, kneeling, bending, and twistingRegularly lift/move up to 10 lbs.; frequently up to 25 lbs.; occasionally up to 50 lbs.Comfortable working in warehouse or outdoor environments, including inclement weather.Preferred Qualifications1–3 years of experience in parts sales, preferably in a related industryPositive, customer-focused attitude with a friendly and approachable demeanorValid Class E driver's license or betterAdditional RequirementsAll candidates must successfully pass:Pre-employment drug screeningBackground checkDriving record evaluationJoin a team where your work matters—apply today and grow your career at Crown Power & Equipment!Crown Power & Equipment is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.