Customer Service Coordinator

Join CRST as a Customer Service Coordinator

How You'll Work

Location: Onsite-6965 Northpark Boulevard Ste K Charlotte, NC 28216

Schedule: Monday-Friday (5:00 AM-2:00 PM or 8:00 AM-5:00 PM)

Compensation: This pay scale represents a good faith estimate of the hourly wage the company reasonably expects to pay upon hire for this position: $18.50 per hour. A final offer amount will depend on factors such as prior relevant experience, skills, and location.

Benefits: Comprehensive package including medical, dental, and vision coverage; prescription drug and telemedicine services; company-paid life and disability insurance; retirement savings with company match; paid time off, holidays, and parental leave; plus additional voluntary benefits and employee discounts.

Additional Compensation: Total compensation may also include other forms of pay such as overtime or discretionary incentives, as applicable.

About the Role As a Customer Service Coordinator, you'll be the first point of contact for customers and installers — managing inquiries, resolving issues, and ensuring escalations are addressed within strict service-level agreements (SLAs). This role requires deep logistics customer service experience, as you'll handle scheduling, rescheduling, order updates, installer escalations, and follow-up calls while maintaining strong communication across customers and CRST's internal teams. From performance tracking to problem resolution, you'll help deliver on CRST's promise of safe, reliable, and responsive service.

What You'll Do

• Answer inbound calls from customers and provide timely information and support
• Call customers to provide time windows for upcoming services and complete follow-up calls, including 5 Star Survey reminders
• Receive warm leads and process product sales quickly and accurately
• Record, track, and escalate issues to CRST managers when necessary
• Manage service orders, upload documentation, and update's systems with accurate information
• Track installer escalations and provide updates to supervisors and managers
• Perform daily tasks including inventory scans, service order updates, and paperwork completion
• Answer and resolve escalations within SLA timelines
• Act as a liaison between customers, CRST service teams, and internal departments to ensure clear communication and resolution

What Great Looks Like

• Calm under pressure and able to manage multiple customer needs at once
• Clear, empathetic communicator who listens and responds effectively
• Detail-oriented with strong follow-through on documentation and service updates
• Positive, team-first attitude with a focus on solutions
• Driven to meet's service-level expectations and customer satisfaction goals

Qualifications

• Proven experience in logistics customer service (transportation, distribution, or related industry)
• Strong communication skills, verbal and written
• Proficiency in data entry and customer management systems
• Flexible, reliable, and punctual for assigned shift.

Why CRST? For 70 years, CRST has been delivering promises and driving success through resilience, dedication, and talent. Partnering with Fortune 500 companies, we set the standard in safety, service excellence, and customer satisfaction. At CRST, you'll find opportunities to grow, contribute, and make an impact in a company that values relationships and results.

The CRST Core Values Safety at the Core of All We Do – Integrity in Every Decision and Action – Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities

Equal Opportunity Employer: CRST The Transportation Solution, Inc. is an equal opportunity employer. The Company prohibits unlawful discrimination against any applicant or employee based on race (including hair texture and protective hairstyles), color, religion, creed, religious practices, sex (including pregnancy, childbirth, breastfeeding, reproductive health decision-making, sexual orientation, gender identity, gender expression, and related conditions), national origin, ancestry, age, disability, genetic information, military status, veteran status, marital status, or any other status protected by applicable federal, state, or local law.

Qualifications

Education

Required: High School or better.

Preferred: Associates or better.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.