Site Manager - Warehouse Operations

Position Summary

We are a pallet services company operating embedded within a Walmart Distribution Center, providing a critical supply chain function: sorting, inspecting, and managing pallet inventory to support Walmart's reuse and repair programs. Our team evaluates every pallet that moves through the facility - identifying quality pallets for continued use within Walmart's network and routing damaged pallets for repair and return. Our operation relies on a dedicated team of pallet sorters, forklift operators, and team leads working together in a fast-paced, high-volume environment.

The Operations Manager is responsible for the full day-to-day management of this pallet sorting operation inside the Walmart DC. This leader will oversee approximately 20 hourly employees - including pallet sorters, forklift operators, and team leads - and serve as the primary point of accountability for production output, safety compliance, quality standards, and workforce performance. The Operations Manager reports directly to the Onsite Regional Manager and is expected to be a visible, hands-on leader on the floor.

Position Overview

• Pay Rate: $75,000 - $80,000
• Job Status: Full-Time | Exempt (Salaried)
• Reports To: Onsite Regional Manager
• Positions Supervised: ~20 Hourly Employees (Pallet Sorters, Forklift Operators, Team Leads)
• Work Schedule: Day Shift | Standard 40 hours/week; operational demands typically require 45-55+ hours weekly

What You'll Be Doing

• Lead daily pallet sorting operations, ensuring production goals are met and pallets are accurately sorted between reusable and repair categories
• Monitor pallet flow, staging areas, and outbound shipments to ensure smooth, on-time operations
• Review production data, identify inefficiencies, and implement process improvements to drive performance
• Supervise and support a team of approximately 20 employees, including pallet sorters, forklift operators, and team leads
• Build and manage daily staffing plans based on production needs, attendance, and volume fluctuations
• Train, coach, and develop employees on safety, quality standards, and performance expectations
• Support timekeeping, performance management, corrective actions, and employee development in partnership with leadership
• Assist with recruiting, interviewing, onboarding, and retention efforts
• Promote and enforce a safety-first culture across all operations
• Ensure compliance with OSHA standards, PPE requirements, and site-specific safety protocols
• Conduct safety observations, audits, and incident investigations, and follow through on corrective actions
• Ensure proper use of PPE, including steel-toed boots, safety glasses, ear protection, and high-visibility gear
• Serve as the primary on-site contact for Walmart Distribution Center leadership
• Maintain clear communication regarding production performance, staffing needs, and operational challenges
• Represent the company professionally within the customer environment
• Complete and maintain production reports, tracking logs, and workforce documentation accurately and on time
• Ensure compliance with company policies, HR requirements, and operational procedures
• Support internal audits and reporting as needed

Qualifications

• High School Diploma or GED required
• Bachelor's Degree in Operations Management, Business, or related field preferred - equivalent experience considered
• Minimum 3+ years of experience in operations, warehouse, or production management
• Experience directly supervising hourly production or warehouse employees required
• Prior experience in a pallet management, logistics, or distribution environment strongly preferred
• Experience working within a third-party vendor or service provider embedded inside a customer's DC or facility a plus

What We Are Looking For

We are looking for a results-driven leader who thrives in a fast-paced, physical work environment and takes pride in running a tight, safe, and productive operation. The ideal candidate will bring:

• Leadership - Proven ability to motivate, develop, and hold accountable a team of hourly employees in a high-output environment
• Communication - Clear written and verbal communicator; able to interact effectively with hourly staff, team leads, and customer site management
• Decision-Making - Exercises sound judgment under operational pressure; responds decisively to emergencies, staffing gaps, and production shortfall
• Safety Awareness - Identifies and corrects unsafe conditions proactively; models safe behavior at all times
• Reliability & Accountability - Demonstrates consistent dependability; understands that extended hours and operational flexibility are part of this role
• Customer Orientation - Treats Walmart DC requirements as the standard and consistently aligns the team's output to meet those expectations
• Computer Proficiency - Microsoft Office Suite (Excel, Word, Outlook); comfortable with basic production tracking and reporting tools

Physical Demands

• This is an active, floor-based leadership role. The Operations Manager is expected to be present on the production floor for a significant portion of each shift.
• Correctable vision (near, distance, color, peripheral, depth)
• Ability to hear safety alarms and equipment horns in an active warehouse environment
• Must be able to wear required PPE at all times on the production floor: steel-toed shoes, safety glasses, ear protection, and other PPE as required by activity

Work Environment:

• While performing the duties of this job, the employee will primarily work in a warehouse environment. This may include exposure to dust, fluctuating temperatures (hot and cold), and moderate to high noise levels. Steel-toed boots and other personal protective equipment (PPE) will be required.

PLA Solutions is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request, by contacting View email address on click.appcast.io. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. Furthermore, our dedication to diversity, equity, and inclusion is articulated in our public commitment to fostering a culture where everyone feels welcome and can thrive. We are deeply invested in attracting, retaining, and promoting diverse talent across our company.


If you need assistance or accommodation during the application process because of a disability, it is available upon request by contacting View email address on click.appcast.io. The company is pleased to provide such assistance, and no applicant will be penalized because of such a request.