Marketing Business Operations Manager

Department: 10103 Enterprise Corporate - Consumer Experience, Insights & Analytics

Status:

Benefits Eligible:

Hou rs Per Week:

Schedule Details/Additional Information:

• Fully Remote Role from these states: AL, AK, AR, AZ, DE, FL, GA, IA, ID, IL, IN, LA, KS, KY, ME, MI, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY.
• Due to complex requirements, remote work is NOT permitted for short or long periods in: CA, CO, CT, HI, MA, MD, MN, NJ, NY, OR, RI, VT, WA and working Internationally (this includes working while on vacation).
• No relocation, No Sponsorship or transfer of visa for this position now or in the future.
• Minimal travel

Pay Range:

You will be responsible for driving operational excellence across the marketing organization, including financial management, process optimization, resource planning, agency management and performance reporting.

You will operationalize the portfolio and planning model by ensuring efficient execution, financial discipline, and scalable processes, supporting measurable, optimized performance.

Major Responsibilities:

• Financial & Business Operations Management: Own budget planning, tracking, forecasting, and reporting while ensuring alignment to KPIs, OKRs, and ROI expectations.

• Process & Workflow Optimization: Design and continuously improve intake, prioritization, governance, and workflow processes to increase efficiency and reduce friction.

• Resource & Capacity Planning: Lead workforce and capacity planning, aligning staffing, agency utilization, and workload distribution to business priorities.

• Operational Performance & Reporting: Develop reporting frameworks, delivering clear visibility into performance, financials, and operational health.

• Agency & Vendor Operations: Support agency and vendor management processes, ensuring alignment with contracts, deliverables, and performance expectations.

Education:

• Bachelor’s degree or equivalent in business, marketing, finance, operations, or a related field

Certification / Registration / License:

• None required

Work Experience:

• 5+ years of experience in marketing operations, business operations, finance, or a related field

• Experience managing budgets, operational processes, and performance reporting in a complex, cross-functional environment

• Demonstrated ability to translate strategy into scalable operational systems and measurable outcomes

Knowledge / Skills / Abilities:

• Strong financial and operational acumen

• Process discipline with a continuous improvement mindset

• Ability to design and scale operational systems and workflows

• Strong analytical, reporting, and data interpretation skills

• Effective stakeholder management and cross-functional collaboration

Preferred Job Requirements

Education

• Master’s degree in business administration, marketing, or a related field

Certification / Registration / License

• Lean Six Sigma, Agile, Scrum, or process improvement certifications

Experience

• Experience leading projects in a large health system, healthcare organization, enterprise marketing department, agency, regulated industry or complex matrixed organization

#remote

#MarketingOperations

DISCLAIMER

All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position. Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.