Parts/Service Writer

Job Description

Job Description

SUMMARY:

The Parts/Service Department Associate’s primary responsibility will be to provide excellent customer service and support in the store. This position will assist customers in providing product information and recommendations, process transactions, and maintain a clean and organized store environment. The Parts/Service Department Associate’s role will involve working closely with customers, contractors, and other store team members to promote customer satisfaction.

Responsibilities/Essential Functions include:

• Develop a general understanding of the construction materials, tools, and equipment available in the store.
• Greet customers in a friendly and professional manner and assist customers with product inquiries.
• Refer to parts manuals online to identify the right part(s) for the make, model and year of product being serviced.
• Locate products, check inventory availability, and provide recommendations based on customer needs.
• Accurately process sales transactions using the store's point-of-sale system. Handle cash, credit card, and other payment methods efficiently.
• Track incoming and outgoing parts and communicate effectively with team members and customers.
• Package and ship parts back to manufacturer as needed and keep accurate records.
• Receive, inspect and organize incoming merchandise. Monitor inventory levels and notify management when stock replenishment is needed.
• Assist in keeping parts department, work area and store clean and organized. Monitor and report any maintenance or safety issues to the appropriate personnel.

Other Functions:

• Perform other duties, projects and tasks required/directed.

Qualifications & Requirements:
Education and Work Experience

• High school diploma or equivalent qualification.
• Previous customer service or parts experience is beneficial.
• Previous experience with construction tools and equipment is preferred.

Skills, Knowledge, and Abilities

• Strong communication and interpersonal skills.
• Basic computer skills for operating the point-of-sale system and accessing product information online.
• Ability to multitask and work efficiently in a fast-paced environment.
• Excellent problem-solving skills and a customer-focused approach.
• Flexibility to work rotating Saturday schedule (as applicable to the store location).
• Knowledge of safety procedures and willingness to adhere to them.

Physical Capabilities Required:

• Must be able to lift up to 50 pounds at a time.
• Ability to walk and stand for extended periods of time.
• Physical stamina for loading/unloading products.
• Flexibility and agility to bend, stoop, and reach.
• Must have a sufficient visual acuity to determine accuracy, neatness, and thoroughness of work.
• Understand the speech of another person. Speak clearly so listeners can understand.
• Sufficient normal limits of hearing.

#hc268691