Therapist - Spa Encore Boston Harbor

Encore Boston Harbor Therapist - Spa The therapist will be responsible for ongoing coordination within the Spa Department, providing all massage services to every guest in the spa facility or any other venues on the Encore Resort property where massage services are offered. Responsibilities include maintaining processes, scheduling, and supporting department team members while maximizing opportunities for departmental success, maintaining all Encore Standards, and ensuring excellent guest and team member experience. Job Responsibilities Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied. Participates in short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement. Identifies key drivers of success. Actively contributes to the departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports. Verifies that all applicable internal policies, federal and state laws, rules, regulations and controls property wide are enforced within the department. Delivers and maintains a maximum level of property-wide service and satisfaction. Contributes to company-wide communication and best practices. Keeps informed of all new developments within the department. Manages multiple priorities simultaneously and meets deadlines, often in stressful and high‑pressure situations. Understands and well‑versed in the resort, hotel features and services including all outlets, hours of operation, activities and events available to guests. Maintains a positive, enthusiastic attitude while embracing the Encore Resorts core values and promises, along with the spa culture and values. Ensures the Encore standards of cleanliness and appearance for all areas. This includes daily side‑work and maintaining room standards set by the department and the Massage State Board. Understands and abides by all Massage State Board of Massachusetts licensing requirements and policies. Awareness of guest experience at all times, smiles and makes eye contact and communicates professionally. Assists peers, guests, other departments or leaders at all times. Maintains spa treatment rooms in a neat and professional manner including but not limited to: stocking of linen, cleaning, instrument sterilization and replacing all table linens after each service. Keeps all areas of the spa including storage areas, back of house, staff break room and dispensary clean and organized while following safety guidelines. Performs all regular and seasonal massage services offered on the menu as trained by the department. Consistently follows all massage treatment protocols and is able to modify treatments within our guidelines based on guests’ individual needs. Retains a comprehensive knowledge of all current massage services, product benefits, key ingredients and proper application. Able to speak to and actively suggest other services and/or retail products. Works with safety as a priority, and follows department and company safety standards. Maintains relevant knowledge of industry through continuing education and training. Performs any other job‑related duties as assigned. Job Requirements Age, Gaming And Certifications 18 years of age or above. Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission. Must be able to obtain and maintain any licensing or active work cards required. Education And/or Experience High school or equivalent degree preferred. Minimum of 2 years massage therapy and customer service experience in a demanding high‑volume luxury spa or resort environment. Language Skills Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Conversational English required; second language a plus. Ability to effectively present information in one‑on‑one and group situations. Mathematical Skills & Reasoning Ability Ability to compute basic mathematical calculations. Physical Demands The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear, stand, walk, sit, use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, sit, climb or balance, stoop, stretch, bend, kneel, crouch, or crawl. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lifting or maneuvering at least thirty pounds, and varied instances of standing and walking. Work Environment The noise level in the work environment is typically moderate. When on the property floor or some back‑of‑house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner. Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying schedules to reflect the business needs of the property. In accordance with our host and surrounding community agreements, we will give preference to properly qualified residents of the cities of Everett, Malden, Boston, Cambridge, Chelsea, Medford, and Somerville. #J-18808-Ljbffr Wynn Las Vegas