Technical Program Manager

Product DesignCo-own the roadmap for Contract Logistics technology, covering WMS optimization, warehouse automation integration (conveyor systems, pick-to-light, RFID, robotics), labor management tools, inventory visibility, and order fulfillment automation. Conduct deep process shadowing and interviews with operations teams across Crane's facility network. Map current-state workflows from receiving through putaway, picking, packing, shipping, and returns; identify the highest-leverage automation and efficiency opportunities. Design future-state SOPs and workflows; build mockups and POCs to validate operational feasibility with facility teams before engineering investment.Technical DesignDefine the architecture connecting WMS platforms, warehouse automation hardware, labor management systems, and customer-facing inventory visibility tools, enabling the business to swap and integrate warehouse technology without rebuilding core flows. Lead technical design for integrations between WMS and TMS/rating systems for accurate billing and customer visibility. Oversee integrations with automation and IoT-enabled equipment where applicable. Drive automation initiatives for high-volume, repeatable warehouse tasks. Ensure standard engineering patterns are followed across the warehouse technology stack; identify and resolve cross-team capability gaps.Success (Execution and Measurement)Define operational KPIs: order cycle time, pick accuracy, labor productivity (picks-per-labor-hour), inventory accuracy, and cost-per-unit. Partner with facility management and labor planning teams for structured rollouts. Create meaningful measurement frameworks throughout the project lifecycle, with particular emphasis on instrumentation during rollouts to track adoption, impact, and operational improvements. Instrument experiments with analytics and data science; evaluate automation impact rigorously. Drive adoption of new warehouse tools through change management and floor-level enablement.Cross-Team CoordinationBuild strong relationships with warehouse operations leadership across facilities and regions. Understand facility-specific constraints, labor models, customer SLAs, and equipment differences, and ensure platform flexibility to accommodate them. Serve as the primary voice of contract logistics within the TPM and engineering teams.Other Skills and AbilitiesCross-Functional Leadership & Technical Acumen: Academic or practical experience with fundamentals of AI across modalities. Comfort reading and writing code and working with modern application ecosystems ( APIs, messaging and queueing systems). Experience in agile or scrum environments. Comfort operating without deep vertical domain expertise in any single area, relying instead on structured discovery and strong stakeholder partnership.Domain and Measurement Expertise: Deep understanding of warehouse and fulfillment execution: receiving, putaway, picking, packing, shipping, and returns workflows. Experience with WMS platforms (e.g., Manhattan, SAP EWM, or similar) and warehouse automation technologies (conveyor, pick-to-light, RFID, robotics). Strong data orientation with ability to define and instrument labor and fulfillment KPIs from scratch. Proven track record of creating meaningful measurement frameworks, especially during product rollouts and organizational change initiatives.Communication and Organization: Excellent communication skills with the ability to articulate complex technical and operational concepts to diverse audiences, including senior stakeholders and floor-level operations teams. Strong analytical skills with solid experience writing functional and technical specifications (PRDs). Strong organization skills with excellent attention to detail. Proficiency with product management tools, diagramming tools (Visio, Miro), and collaboration platforms. Ability to drive short-term actions consistent with long-term strategic goals. Effective listening skills and stakeholder empathy, especially when navigating competing domain interests.Education and ExperienceBachelor's degree in Computer Science, Engineering, Business Administration, or related field.10+ years of technical program or product management experience with strong preference for warehouse operations, supply chain technology, or contract logistics.All TPM candidates must demonstrate:Cross-team leadership experience across engineering, AI, data science, and business operationsComfort reading and writing code and working with modern application ecosystems ( APIs, messaging and queueing systems)Experience in Agile or Scrum environmentsAbility to build strong relationships across technical and non-technical stakeholdersDesirable:Prior experience building applications as an engineer or product manager.Familiarity with WMS platforms (Manhattan, SAP EWM, or similar).Experience with warehouse automation and robotics integration.EDI or API-based carrier and customer integrations.Change management experience for large, distributed operational teams.Certifications and LicensesProfessional certification is not required for this position. Relevant certifications in project management (PMP, CSM) or product management (PSPO, PGSPO) are a plus.Why Should You Work for Crane?At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.We offer:Quarterly Incentive Plan136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal UseExcellent Medical, Dental and Vision benefitsTuition Reimbursement for education related to your jobEmployee Referral BonusesEmployee Recognition and Rewards ProgramPaid Volunteer Time to support a cause that is close to your heart and contributes to our communitiesEmployee DiscountsWellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution ratesCome join the leader in logistics and take your career in the right direction.Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.We maintain a drug-free workplace and perform pre-employment substance abuse testing.This position requires the final candidate to successfully pass an E-Verify Check.Company benefits are contingent upon meeting eligibility requirements and plan conditions.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.