Help Desk Technician
Full-time
Smithville Communications
JOB SUMMARY
Reporting to the Director of Information Technology, the Help Desk Technician plays a vital role in keeping Smithville's team members equipped and empowered to do their best work. You will be the go-to resource for technology support, ensuring that every colleague has the hardware, software, and knowledge they need to perform their job effectively and securely.
In this on-site position, you will spend approximately 50% of your time on user support and education, 20% on workstation image creation, updates, and maintenance, 15% on computer upgrades, deployments, licensing, and end-user setup, 10% on research, and 5% on other duties as assigned. You will take ownership of the full lifecycle of end-user computing devices, from initial configuration and deployment through ongoing maintenance and eventual decommissioning. You will also help shape internal practices and policy recommendations that keep Smithville's systems current and protected from external threats. Beyond day-to-day support, this role involves planning and prioritizing incoming requests from multiple channels, making informed decisions about software updates, equipment purchases, and upgrades, and collaborating with vendors on specialized projects. Travel to other company facilities up to a few times per week is required to provide on-site support and complete workstation setups and equipment moves. WHAT YOU'LL DO
This role is primarily performed indoors in a climate-controlled office environment, with occasional work in non-temperature-controlled spaces, outdoors in all weather conditions, or in an enclosed vehicle or temporary shelter. There may be infrequent exposure to air contamination or challenging workspace conditions such as limited lighting or confined areas. The standard schedule is 40 hours per week, with occasional overtime, evenings, or weekends required to meet critical deadlines or respond to urgent issues.
This position requires continuous manual dexterity, sitting, talking, hearing, and use of close, distance, color, and depth vision. You will frequently walk, pull, and lift up to 15 pounds. Occasionally, the role requires standing, bending, squatting, kneeling, twisting, reaching at or below and above shoulder level, and lifting between 16 and 45 pounds. Climbing and lifting over 45 pounds occurs rarely. WHAT WE OFFER
For over 100 years, Smithville has been and is a locally grown, family-owned, cutting-edge, live-where-we-work, stand-by-our-products, part-of-the-neighborhood, wildly-Hoosier technology company in the heart of Southern Indiana. We provide the best internet, voice, and security services without sending you across the globe for support. We love our services and Indiana. WHY JOIN US?
At Smithville, you will be joining a team that genuinely cares about the people it serves, both customers and colleagues. As a Help Desk Technician, you will have the opportunity to make a real impact every day by solving meaningful problems for real people. You will grow your technical skills, contribute to important projects, and work alongside a team that values collaboration, innovation, and community. If you are looking for a role where your work matters, your growth is supported, and your community is your workplace, we would love to hear from you.
Smithville is an equal opportunity employer.
Reporting to the Director of Information Technology, the Help Desk Technician plays a vital role in keeping Smithville's team members equipped and empowered to do their best work. You will be the go-to resource for technology support, ensuring that every colleague has the hardware, software, and knowledge they need to perform their job effectively and securely.
In this on-site position, you will spend approximately 50% of your time on user support and education, 20% on workstation image creation, updates, and maintenance, 15% on computer upgrades, deployments, licensing, and end-user setup, 10% on research, and 5% on other duties as assigned. You will take ownership of the full lifecycle of end-user computing devices, from initial configuration and deployment through ongoing maintenance and eventual decommissioning. You will also help shape internal practices and policy recommendations that keep Smithville's systems current and protected from external threats. Beyond day-to-day support, this role involves planning and prioritizing incoming requests from multiple channels, making informed decisions about software updates, equipment purchases, and upgrades, and collaborating with vendors on specialized projects. Travel to other company facilities up to a few times per week is required to provide on-site support and complete workstation setups and equipment moves. WHAT YOU'LL DO
- Provide direct user support, troubleshooting hardware and software issues and guiding team members to effective solutions (25%)
- Deliver user education by demonstrating how to effectively use provided tools and technologies (25%)
- Manage workstation image creation, updates, and ongoing maintenance (20%)
- Oversee computer upgrades and deployments, license management, and end-user desk setup and moves (15%)
- Conduct research on security issues, solutions for common problems, and new hardware and software releases (10%)
- Support additional initiatives and projects as assigned (5%)
- High school diploma or equivalent is required; an associate’s degree in a technical field is preferred
- 2+ years of experience with hardware installation and troubleshooting, file encryption, software installation and licensing, software troubleshooting techniques, and basic network fundamentals is preferred
- Solid working knowledge of Windows operating systems, including configuration and troubleshooting
- Familiarity with basic network infrastructure and Active Directory (AD)
- Understanding of the Open Systems Interconnection (OSI) model
- Customer service experience with a genuine commitment to helping others
- Strong time management skills and the ability to prioritize competing demands effectively
- Ability to learn quickly, adapt to new environments, and apply knowledge to unfamiliar problems
- Proficiency with Microsoft Office Suite
- Excellent written and verbal communication skills
- Strong attention to detail and a methodical, analytical approach to problem-solving
- Good project management skills with the ability to work to deadlines
- Valid driver's license and a safe driving record
This role is primarily performed indoors in a climate-controlled office environment, with occasional work in non-temperature-controlled spaces, outdoors in all weather conditions, or in an enclosed vehicle or temporary shelter. There may be infrequent exposure to air contamination or challenging workspace conditions such as limited lighting or confined areas. The standard schedule is 40 hours per week, with occasional overtime, evenings, or weekends required to meet critical deadlines or respond to urgent issues.
This position requires continuous manual dexterity, sitting, talking, hearing, and use of close, distance, color, and depth vision. You will frequently walk, pull, and lift up to 15 pounds. Occasionally, the role requires standing, bending, squatting, kneeling, twisting, reaching at or below and above shoulder level, and lifting between 16 and 45 pounds. Climbing and lifting over 45 pounds occurs rarely. WHAT WE OFFER
- FREE degree and certificate programs for eligible employees
- FREE dental, term life insurance, and long-term disability insurance
- Low-cost medical, prescription, and vision plans
- 401(k) with a company match
- Health Savings Account with annual company contributions
- Employee discounts on Smithville services
- Generous PTO and paid holidays
- Ongoing training and development
For over 100 years, Smithville has been and is a locally grown, family-owned, cutting-edge, live-where-we-work, stand-by-our-products, part-of-the-neighborhood, wildly-Hoosier technology company in the heart of Southern Indiana. We provide the best internet, voice, and security services without sending you across the globe for support. We love our services and Indiana. WHY JOIN US?
At Smithville, you will be joining a team that genuinely cares about the people it serves, both customers and colleagues. As a Help Desk Technician, you will have the opportunity to make a real impact every day by solving meaningful problems for real people. You will grow your technical skills, contribute to important projects, and work alongside a team that values collaboration, innovation, and community. If you are looking for a role where your work matters, your growth is supported, and your community is your workplace, we would love to hear from you.
Smithville is an equal opportunity employer.
Vacancy posted 4 hours ago
Similar jobs that could be interesting for youBased on the Help Desk Technician in Ellettsville, IN vacancy
- Job Description: Smithville Communications is seeking a Systems Analyst to join our Information Systems team. Reporting to the Director of Information Systems, this role bridges business needs and technology solutions. You'll support and enhance enterprise systems...SuggestedWork at officeImmediate startWork visa
- ...formulation and development, lyophilization optimization, global regulatory support and secondary packaging. Our teams are driven to help clients scale, innovate and bring life-changing medicines to patients worldwide.Why join Team Simtra?Make it HAPPEN - We bring a...SuggestedRemote jobContract workTemporary workWorldwide
- ...and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Develops and implements new cloud concepts, security architectures, methodologies, standards, and operational...Suggested
$46.92k
Description: Located in Hershey, PA, Milton Hershey School (MHS) is a top-notch home and school where over 2,200 pre-K through 12th grade students from disadvantaged backgrounds are provided an extraordinary, cost-free, career-focused education. This is made possible ...SuggestedFull timeWork from homeRelocation packageFlexible hoursWeekday workMilton Hershey School
Bloomington, IN2 hours ago- Overview The Senior ERP Functional Analyst is a strategic role responsible for leading ERP initiatives that align with organizational goals. This position provides advanced functional expertise, oversees complex ERP configurations, and ensures seamless integration across...SuggestedWork at officeAfternoon shiftEarly shift
Cook Medical
Bloomington, IN1 day ago $35 per hour
...Job Description Job Description On-Call IT Field Technician – PC, Mac, POS and TV Mounting Location: Multiple U.S. Cities (Local, Onsite Support) Job Type: Independent Contractor (1099) Pay: $35 per hour (on-site) Schedule: Flexible – You accept jobs based...Hourly payFor contractorsLocal areaRemote workFlexible hoursGeeks on Site
Bloomington, IN6 days ago- ...Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This... ..., scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready...Hourly payFor contractorsImmediate startFlexible hours
HARDY INDUSTRIES
Bloomington, IN16 days ago $60k - $70k
Description The Asset Management Analyst will assist the Asset Managers in the day-to-day asset management of a portfolio of loans. This position will provide loan administration support for the asset managers to ensure compliance and regulatory requirements are met and...Temporary workWork at officeLocal areaFlexible hours$90k - $95k
...enabled improvements.This role supports centralization initiatives from discovery through implementation and continuous optimization, helping identify opportunities to improve performance, drive efficiency, and strengthen consistency across the portfolio. By connecting...Hourly pay- The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks. Bilingual candidates encouraged to apply. ESSENTIAL JOB FUNCTIONS ...Local areaFlexible hours
O'Reilly Auto Parts
Ellettsville, IN3 days ago - ...our people work and the communities we serve. As a Maintenance Technician, you will play a hands-on role in keeping our properties safe,... ...Smithville, you are not just maintaining buildings — you are helping sustain a community-rooted company that has served Southern Indiana...Hourly payTemporary workWork visaMonday to FridayWeekend work
Smithville Communications
Ellettsville, IN20 days ago - Database Administrator Pay Grade: M09 Position Summary Administers, supports, secures, and optimizes Hoosier Energy's enterprise Microsoft SQL Server databases and database-driven applications. Designs, develops, and supports Power BI reporting and analytics solutions and...Remote jobWork experience placementCasual workWork at officeLocal area
$88k - $131k
Braun Intertec Corporation is looking for a Senior Business Systems Analyst to serve as the functional and business process expert for Microsoft Dynamics 365 Finance & Operations (D365 F&O) and related financial systems. This role partners with Accounting Finance Operations...Full timeWork at officeRemote workBraun Intertec Corporation
Bloomington, IN9 days ago- ...for this high-demand, entry-level role. What does an ECG / EKG Technician do? An ECG / EKG technician conducts diagnostic tests to measure and record the electrical activity of the heart, helping physicians diagnose and monitor cardiac conditions. Highlights :...Flexible hours
Dreambound
Stinesville, IN1 day ago - Job PostingPay Grade: M09Position SummaryOversees, monitors, and optimizes Hoosier Energy's Linux computing systems in the operational technology network. Leads in the maintenance of operational software functionality utilized within the System Control Center. Assumes a...Remote jobLocal area
$65k
...Property Management teams to integrate Yardi with other systems. • Secure & Comply : Ensure data accuracy, maintain user access, and help uphold regulatory compliance. What We’re Looking For: • Yardi Expertise : 2+ years of experience with Yardi Voyager 7s and...Full timeMonday to FridayHayes Gibson Property Services
Bloomington, IN20 days ago$21.75 per hour
...Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV. Our Technicians deliver TV and Smart Home solutions to millions of customers.... ...customers how to use their tech and offer additional services when helpful Keep a clean work area and maintain a professional attitude...Hourly payLocal areaFlexible hoursAfternoon shiftEchoStar
Bloomington, IN3 days ago$35 - $50 per hour
...Field Technician II Electric Power Systems (EPS) is a NETA-accredited independent electrical testing and engineering organization specializing in electrical acceptance testing, commissioning, and maintenance for clients across Data Centers, Utility, Generation, Renewables...Hourly payEPS
Bloomington, IN1 day ago$45 - $60 per hour
...Field Technician III Electric Power Systems (EPS) is a NETA-accredited independent electrical testing and engineering organization specializing in electrical acceptance testing, commissioning, and maintenance for clients across Data Centers, Utility, Generation, Renewables...Hourly payEPS
Bloomington, IN5 days ago$19.2 - $21.6 per hour
...exceptional curb appeal and take pride in the community grounds, amenities, and common areas. Assist with annual unit turnover and help execute move-in/move-out procedures. Assist with leasing and occupancy efforts by responding to inquiries, conducting tours, processing...Hourly payFull timeWork at officeLocal areaMonday to FridayNight shiftTailwind Group, Inc.
Bloomington, IN5 days ago$69k
...to learn and be coached through structured training Friendly, outgoing, and professional communication style Genuine desire to help others by providing guidance and solutions Strong verbal communication and relationship-building skills Sales or customer...Remote jobWork from homeFlexible hoursHMG Careers
Ellettsville, IN15 days ago- ...911 Call Takers are often the first people to speak with someone reporting an emergency. They ask focused questions, confirm where help is needed, and document information for the personnel responsible for coordinating the response. In some communications centers,...Night shiftRotating shift
Public Safety Dispatch Network
Bloomington, IN7 days ago - ...relationships with all Fire and EMT decision-makers in designated territory. Dinges Fire team members pride themselves on building a 'Help First' relationship with departments in an effort to make their jobs easier, safer and more comfortable. Main Job Tasks, Duties...Full timePart timeFor contractorsLocal area
- Indiana University Bloomington seeks a Family and Community Liaison within the CBSI/IRCA to strengthen family engagement and resource navigation. You will collaborate with social workers, educators, and community partners to inform resources and supports for individuals...Full timeLocal area
Indiana University
Bloomington, IN3 days ago $27 - $37 per hour
...What We’re Looking For: Experience: A technical school certificate or equivalent work experience, with 5+ years of heavy equipment technician experience. Mechanical Skills: Strong understanding of equipment operations and mechanical systems, with the ability to...Hourly payWork experience placementWest Side Tractor Sales
Bloomington, IN2 days ago- ...Ownership, and Trust. Koenig is currently seeking a Heavy Equipment Technician to support the Dealership's Bloomington, IN location.... ...Manager immediately upon the completion of each segment. Help maintain company fixed assets as required. Attend training...Immediate start
Koenig Equipment
Bloomington, IN3 days ago $74.53k - $94.4k
...with each contributing deep expertise within their domain. Combining differentiated hardware, software andmission expertise, Lyntris helps customers sense threats, make sense of complex conditions and act with greater speed, precision and confidence in contested...Full timeContract workTemporary workWork at officeAccelint
Bloomington, IN6 days ago$35k - $45k
...automotive repair experience. We are looking for general service technicians that are able to work independently of others, while also being... ...facility and we are looking for automotive technicians to help us create an environment of success! As a Midas general service...- Service Technician Introduction We are seeking a Service Technician to join our team and provide exceptional service to our customers. The Service Technician will be responsible for troubleshooting, repairing, and maintaining our products. The successful candidate must...Work at office
- ...becoming an employee-owner ensures that all members of the Neal Tire Team feel appreciated and respected in the workplace. Automotive Technician As an automotive technician, you will gain hands-on experience by performing preventative maintenance on customer vehicles while...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Help Desk Technician. Be the first to apply!
Related searches
- companies hiring holiday help Ellettsville, IN
- help wanted no experience Ellettsville, IN
- seasonal holiday help Ellettsville, IN
- help wanted Ellettsville, IN
- christmas holiday help Ellettsville, IN
- help Ellettsville, IN
- full part time help wanted Ellettsville, IN
- non technical business analyst
- pc network support technician
- IT help desk technician