Lead AI Engineer

## **Your role at Dynatrace**As a part of a new team focused on accelerating AI adoption and usage, the AI Engineer will design and deploy AI-powered automation, and intelligent agents embedded directly into business operations. This role operationalizes generative AI using governed enterprise data, leveraging enterprise data as the data foundation, and enterprise tools for orchestration and execution. The position partners with Data, IT, and business teams to automate workflows, support decision-making, and improve operational efficiency. The focus is on applying AI to real processes — not research or model training. This role will report up into the VP of AI, Collaboration and Data's team. Your role at Dynatrace:**AI & Copilot Development*** Build internal AI assistants and copilots for support, operations, and business teams* Implement Retrieval Augmented Generation (RAG) using Snowflake data and curated metrics* Ground AI responses using modeled enterprise data rather than documents alone* Implement prompt strategies, guardrails, and response evaluation techniques**Workflow & Decision Automation*** Automate operational processes such as ticket triage, routing, approvals, and document handling* Develop AI-driven classification, summarization, and recommendation services* Implement human-in-the-loop workflows and exception handling* Continuously improve workflows based on business outcomes and user feedback**Production Engineering & Integration*** Build and maintain AI-powered backend services, APIs, and microservices* Integrate AI capabilities with enterprise systems (ITSM, CRM, ERP, and internal applications)* Troubleshoot failures across data pipelines, orchestration, and model inference layers* Participate in technical design and architecture discussions**Data Platform Integration*** Utilize Snowflake as the trusted data source for AI decisions* Use dbt models as the semantic and business logic context for automation* Enable real-time and batch data-driven decision support* Ensure AI actions align with defined business metrics and data definitions**Cloud Orchestration & Observability*** Implement serverless workflows using AWS (Lambda, Step Functions, API Gateway, S3, EventBridge)* Monitor system performance, latency, and operational reliability* Track AI usage, accuracy, and cost efficiency* Implement logging, auditing, and traceability of AI decisionsThis is a remote eligible position. Candidates who live within a 45 mile radius of Boston, MA; Detroit, MI; and Denver, CO will be required to work hybrid (2 days per week) out of our Dyntrace office. Candidates are required to work EST hours for this position.## **What will help you succeed**Minimum Requirements* 5+ years of software or ML engineering experience, with 2+ years of building LLM systems in production.Preferred Requirements* Expert-level proficiency in Python, plus TypeScript or Go for full-stack AI applications.* Proven ability to communicate complex AI concepts clearly to non-technical stakeholders — translating engineering trade-offs and model behavior into business terms that inform decisions.* Experience implementing production RAG systems using Snowflake Cortex Search, pgvector, hybrid search, and re-ranking strategies.* Hands-on experience building MCP (Model Context Protocol) servers and clients.* Proven track record implementing AI observability.* Experience working with LLM APIs (OpenAI, Anthropic, Azure , Gemini) and cloud platforms (AWS SageMaker, Lambda, S3, Bedrock).* Familiarity with CI/CD and MLOps tooling (MLflow, Weights & Biases, Snowflake ML Registry).* Demonstrated application of responsible AI practices on live deployments, including bias checks, output validation, and human-in-loop escalation.* A track record of proactively evaluating and introducing new AI tools or frameworks that deliver tangible improvement — not just awareness of trends but applied adoption.* Experience managing production incidents and model rollbacks in high-stakes environments.* Snowpark or external functions in Snowflake* Experience with enterprise SaaS platforms (ServiceNow, Salesforce, or similar)* Workflow orchestration tools (Airflow, n8n, or similar)* Authentication and access control concepts (OAuth, RBAC, SSO)* Exposure to vector search or semantic retrieval technologies## **Why you will love being a Dynatracer**• A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly. • Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research. • A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries. • An environment that fosters innovation, enables creative collaboration, and allows you to grow. • A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals. • A truly international mindset that is being shaped by the diverse personalities, expertise, and backgrounds of our global team. • A relocation team that is eager to help you start your journey to a new country, always there to support and by your side. • Attractive compensation packages and stock purchase options with numerous benefits and advantages.## **Compensation and Rewards**DOE, salary $150K - $180K, plus Health, Dental, Life, STD, LTD, 401K, PTO. Total compensation may vary depending on candidate experience/education and location.## **Equal Employment Opportunity**All your information will be kept confidential according to EEO guidelines.We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact View email address on click.appcast.io. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. . To be considered for this position, please upload your resume/CV.#### Mental health supportOur Employee Assistance Program, powered by Telus Health, offers support for you and your family members.#### Wellness DaysFour company-designated extra paid days off for you to recharge batteries.#### FlexibilityOur hybrid working model and flexible working hours offer you the flexibility you need.#### Employee Stock Purchase PlanPurchase company stock () at a discounted price and become a shareholder.#### Learn & developCompany-wide learning perks, designated team's learning days, and more.#### Volunteering dayA day of paid volunteer time to support a community or cause you care about.#### Regular team eventsWe host Global Culture Parties, Family & Friends at Work Day, Global Breakfasts, Green Weeks, Pride Month, and beyond!#### International vibeMost of our offices and teams are proudly multicultural. English is our shared language, but we embrace and learn from each other's cultures.Rewards vary depending on your employment type. Some benefits and perks also differ by — explore your city to see what’s available there.## Benefits and work-life perksWe offer best-in-class core rewards, including paid time off, financial security benefits, retirement savings plans, and health insurance. Beyond that, you’ll get other benefits and work-life perks designed to make your #J-18808-Ljbffr