Implementation Manager- Benefits & Payroll

Implementation Manager- Benefits & Payroll US Our team is growing as our customer base expands fast. We are looking to hire an enthusiastic Specialist within our Payroll implementation team to drive value through customer onboarding in our US Payroll and Benefits Administration solution. Our goal is to delight our customers and provide an amazing experience to every customer during their interactions and ensure our customers feel supported to make the correct decisions during their payroll cycle. Job Requirements In depth knowledge of both implementation and configuration of benefits administration solutions along with US Payroll systems Strong understanding of the implementation lifecycle and ability to meet go‑live deadlines Demonstrable experience managing multiple customers simultaneously and handling competing deadlines and priorities Experience guiding customers through system integrations and providing in‑depth training sessions Ability to spot anomalies in payroll processes and enjoy working with numbers, with experience in complex reconciliations Good understanding of SaaS and the technology industry Strong problem‑solving skills and an ability to think outside the box Ability to interact with product specialists and development teams around delivery/roadmap A can‑do approach with the ability to thrive under pressure Excellent client‑facing and internal communication skills Excellent written and verbal communication skills Solid organizational skills including attention to detail and multitasking skills A desire to work in a fast‑paced startup environment A strong work ethic, integrity and desire to succeed Advantages Prior knowledge of benefit administration systems such as PlanSource, Everything Benefits, ADP or Employee Navigator Prior knowledge of US Payroll systems such as ADP, Rippling, Paychex, Gusto or SurePayroll Previous experience working with global teams Experience onboarding customers into a new payroll and benefit admin platform/service Experience using tools such as Zendesk, Slack, & Asana Experience working with APIs and integrations Base salaries for this role range from $110,000- $120,000. As an HR company, HiBob seeks to create a best‑in‑class employee experience for all Bobbers. We take immense pride in the diversity of our team and in creating an environment that is fair and equitable for all. Ensuring pay equity across race, gender and all other forms of diversity is pivotal to this mission. When determining salary ranges for our roles, we look at external market data and the salaries of Bobbers holding the same or similar roles. Our pay bands are wide because great candidates come to us with a broad range of experience and skill sets. When making individual pay rate decisions, we take into account the candidate's depth of experience, their qualifications relative to incumbent employees, and their location - among other factors. Job Responsibilities Within our Customer Services and Experience function you will be responsible for the configuration, implementation and launch of our US Payroll and benefits administration systems to HiBob clients. You will be an expert in US payroll and benefits administration and provide expertise in managing the implementation of new customers. You will have excellent attention to detail, strong communication and project management skills and the ability to prioritize your workload. In offering expert implementation to HiBob customers you will support their onboarding in resolving issues related to payroll and benefits administration, and be able to offer high quality guidance as a trusted advisor in your field ensuring optimal set up. Job Benefits At HiBob we are committed to creating an excellent employee experience. Our culture and benefits make Bob a great place to work. We offer a competitive compensation package that includes salary, benefits, and pre‑IPO equity. We have a beautiful office located in NYC and remote bobbers coast to coast. Stock options in a scaled, high‑growth SaaS leader Comprehensive medical, dental, and vision coverage from day one 401(k) with a 3% company match effective the month following your start date Hybrid working model for Bobbers in the NY metro area Temporary remote work‑from‑anywhere in the world for up to 2 months (after 6 months of employment) Monthly wellness stipend to invest in your physical, mental, and overall wellbeing Work from home allowance to set up your home office Bob balance days – 4 additional days within a calendar year – Enjoy a company‑wide long weekend at the beginning of each quarter We love birthdays – take the day off and receive a special gift Two social impact days each year – to volunteer and give back to causes you care about Annual Headspace subscription and wellness benefits $2,500 employee referral bonus (plus ambassador incentives) Fun and frequent social events, both in‑person and virtual Location Eligibility: While this is a remote position, HiBob is currently authorized to hire in the following states: CA, CO, CT, DC, FL, GA, IL, IN, KS, MA, MD, MN, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, TN, TX, UT, VA, WA. Candidates must reside in one of these states to be considered for employment. #J-18808-Ljbffr HiBob