Assistant Store Manager

Reports to: Store Manager/Owner Shift: Varies FLSA: Exempt

POSITION SUMMARY

The primary responsibility for all positions with Fletcher Ace Hardware is to WOW every Customer Every Time and uphold the Core Values as determined by the management team. The Assistant Store Manager position is responsible for the complete day-to-day operation of the store in the absence of the Store Manager, maximizing sales and profitability while minimizing expenses and ensuring optimal stocking and merchandising. An Assistant Store Manager contributes to the growth and development of the management team and store associates. ESSENTIAL DUTIES AND RESPONSIBILITIES (assist in all of the following):

SALES AND OPERATIONS

Hire, train and develop store staff with goals for growth and success, provide ongoing performance feedback, and recognize accomplishments. Review all store evaluations with the store management team and staff to identify opportunity areas and correct all issues with a sense of urgency. Coordinate the overall supervision of staff to ensure sales performance goals are met and company procedures are followed accurately. Delegate workload among associates to meet merchandising and visual presentation standards. Participate in associate evaluations as per company standards to provide feedback for improvement, praise and recognition, and growth opportunities. Complete merchandising updates according to Fletcher Ace Hardware standards. Work with vendors to develop merchandising strategies for products and have them assist with their plan‑ogram and updates. Forecast scheduling needs to meet customer demand and create work schedules. Monitor payroll to ensure compliance with established budgets and take corrective measures as necessary. Review staffing needs, strengths and opportunities with the Store Manager and Owners prior to additions, promotions or terminations. Develop and implement an in‑store marketing strategy including promotions, events, and seasonal merchandising based on store needs.

CUSTOMER SERVICE

Promote Customer Service as The #1 Priority, accomplishing this daily through observing, monitoring and coaching associate performance and interactions on the sales floor. Regularly promote and teach Customer First Sales Culture while leading by example and coaching. Use huddles, WOW communication boards, and store meetings to communicate the store’s performance, and educate, engage and motivate the team. Drive customer satisfaction by ensuring all customers are acknowledged, needs are met, and concerns are resolved quickly. Review all customer service measurement reports (e.g., Mystery Shop, Customer Engagement Survey) and work with the team to identify opportunities to sustain or improve overall service levels. Document at least seven customer journey observations weekly and provide coaching to ensure consistency of service to all customers.

INVENTORY

Maintain accurate inventory at all stages through on‑hand integrity, daily receiving and transfers, store communication, product mix and flow, and adherence to Fletcher Ace Hardware best practices, metrics and deadlines. Utilize available inventory reports to reduce shrinkage, maintain appropriate stock levels and maximize inventory accuracy.

COACHING AND TRAINING

Work on your professional development through leadership training opportunities (self‑directed learning, local business events, Ace learning and industry events). Identify appropriate training for store associates and oversee all training requirements for associates (e.g., New‑Hire orientation, on‑the‑job training, vendor training).

SAFETY, COMPLIANCE AND STORE ENVIRONMENT

Enforce safety policies and procedures, and serve as a role model for safety. Enforce store environment procedures to ensure and maintain the best store appearance. Conduct preventative safety and fire inspections and take appropriate actions to correct all issues.

POSITION REQUIREMENTS

High School Diploma or GED, or an equivalent combination of education and experience. Bachelor’s degree preferred. Minimum of 2 years of leadership experience in a retail or customer service setting.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Good verbal and written communication skills. Ability to provide motivation and leadership to associates storewide in a fair and impartial manner. High degree of analytical skills, and the ability to delegate and be self‑directed. Strong organizational, time management, and project management skills. Technically skilled in basic retail computer systems including related software. Develop and maintain client relationships and strategic partnerships. Dress according to company policy. Bilingual (Spanish) verbal and written communication skills strongly preferred. Possess a valid in‑state driver license with an acceptable driving record in accordance with company’s insurance carrier’s standards.

PHYSICAL REQUIREMENTS

The minimum physical requirements for this position include: Ability to stand for an extended period, walk, reach, and bend to perform job duties. Move and handle merchandise up to 50 pounds, and move fixtures throughout the store, which entails lifting and performing all functions as set forth.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate occasionally works near moving mechanical parts, may work near outside weather conditions, and the noise level in the work environment is usually moderate. #J-18808-Ljbffr Workstream